Job Details
Job Location
Portland, OR
Position Type
Full Time
Education Level
Master’s Degree
Salary Range
$70,000.00 – $80,000.00 Salary
Job Shift
Day
Job Category
Social Services – Management
Description
Purpose: (General description and summary)
The Program Manager for the Clifford and Bridgeview is responsible for administrative and service oversight of the Clifford and Bridgeview Program. The program manager oversees site management, grant reporting, and relationship management with external partners. Provides leadership and supervision for daily operations manager and clinical leads. Works with the agency management team to ensure implementation of best practices, positive program outcomes, participant centered care, continued quality service, upholding the New Narrative Mission and Values, Integrated and Team Based Care.
Accountabilities: (Responsibilities of the job)
- Provides bi-weekly program supervision to supervisees; conducts group supervision in program team meetings and provides employee training as needed.
- Routinely audits and provides feedback on charts of individuals engaged in services and program documentation.
- Routinely reviews data and information tracking as designated by contract.
- Initiates recruiting, hiring, training, and corrective action of employees.
- Manages referrals, checks accuracy of enrollments in the database and oversees the program and eligibility requirements.
- Participates in committee meetings addressing quality of care. Committee review includes utilization in the following areas: services, medication management, IRs, prescriber, and hospitalizations.
- Develops productive relationships with stakeholders.
- Ensures CoC renewal documentation is completed, delegate and monitor HMIS documents.
- Collaborates to integrate Peer Delivered Services in agency services and support.
- Works with Quality Assurance Manager to conduct case review and OAR compliance.
- Provides feedback to staff and addresses issues of quality care and/or utilization of services through an organized performance improvement process.
- Partners with other staff members to address and resolve stakeholder issues and complaints.
- On-call after hours rotation for after-hours consultation and crisis response.
- Supports and trains designated staff on processes for individual benefits and programs such as assistance for medications, housing access and resources, non-facility-based respite services, substance use treatment, etc.
- Demonstrates strong leadership skills and support of New Narrative Mission and Values.
- Ensures adequate occupancy with low barrier access into services.
- Effectively manages revenue and controllable costs with a focus on ensuring maximum revenue is generated.
- Conducts timely employee performance reviews, provides on-going performance improvement feedback and coaching.
- Works closely with direct reports and management team to identify development training plans and programs.
- Collaborates with the Intensive Services Director to ensure the program training recommendations align with the agency’s mission, values, culture, processes and programs.
- Performs other incidental and related duties as required and completes them in a timely manner.
- Ensures programs are adequately staffed, Bridgeview is a 24/7 staffed facility.
- Ensures processes support low barrier access to programs and ensure programs are at maximum occupancy.
- Coordinates closely with medical team and property management teams.
Positions Reporting: (Listing of job incumbents reporting into this position)
- Direct supervision of Clifford Clinical Lead, Bridgeview Clinical Lead, Bridgeview Daily Operations Manager. Indirect supervision of BV Residential Lead, RSSs, Housing Navigator and Case Managers.
Core Competencies: (Listing of skills, abilities, characteristics, and knowledge)
- Leadership: Leads by example, works to develop team’s skills and core competencies.
- Communication: Clear, direct, and concise. Keeps people informed. Listens effectively to others.
- Teamwork: Effective at working in team situations.
- Initiative/Results Orientation: Originates action. Finds ways to get things done.
- Quality: Promotes continuous improvement. Effectively utilizes data.
- Individual Responsiveness: Responds well to internal or external individual needs.
- Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends, deductive reasoning skills.
- Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
- Independence: Receives no instruction on routine work; with general instruction on new assignments.
- Aptitude and Innovation: Ability to comprehend and apply new ideas, processes, procedures, or training and support others in innovation and change management.
- Organizational Awareness: Understands and upholds the culture, mission, and values of the organization; interests and concerns of various groups/individuals. Follows established policies, procedures, and protocols.
- Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion and organization’s security.
- Motivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lens.
- Demeanor: Remaining calm in a crisis, empathetic, unbiased and excellent interpretation skills.
Experience/Qualifications:
Required: Must be a Qualified Mental Health Professional with a Master’s Degree in Psychology or related field.
A minimum of two years’ post-graduate as well as supervisory experience preferred.
CADC preferred.
Mental Requirements:
Extensive mental activities required. Examples include but not limited to the use of educated judgment, communicate thought clearly, maintain calm demeanor in crisis situations, be an empathetic and effective listener, and flexible analytical and interpreting skills. Ability to motivate others and remain consistently enthusiastic. Consistent collaboration with other staff and outside partners. Strong organizational skills. Creativity and flexibility in problem solving. Ability to navigate nuances of managing clinic working with clients enrolled in programs with differing requirements, understand each, and apply each in a consistent manner as indicated by program affiliation. Demonstrates subject matter expertise in working with population A.