This role is in the Consumer Electronics Technology (CE Tech) team, which drives Customer Experience (CX) innovation within the North America Stores (NAS) organization. The CE Tech team works on a range of key initiatives across the shopping journey on the Amazon website and the mobile shopping app (e.g., CX innovation on product detail pages, Amazon Monthly Payments, Digital Subscriptions, and more), as well as new, cutting-edge focus areas such as Generative AI, and Next Generation Shopping (3D Virtual shopping). We are responsible for improving the end-to-end experience for customers shopping for consumer electronics on Amazon. You will be part of a dynamic team of product managers that is revolutionizing the shopping experience on our website and the app for our customers.
We are looking for an experienced Senior Product Manager – Technical (PMT) to lead key CX initiatives that are essential to the growth of our business. We are currently scoping our 2024 plans, and you will play an integral role in our annual planning cycle to help us decide what to build, and you will own key initiative(s) that are core to our growth objectives. We prefer candidates with a solid track record in product management, with experience shipping customer-facing experiences. We are looking for a generalist PMT that is open to working on a range of programs / initiatives vs. any one specific initiative. The “Technical” part of PMT is important given you will be working closely with one or more engineering teams within and outside of CE Tech.
The Sr. PMT will be responsible for collaborating with many teams across Amazon, especially software development, product management, UX design, central technology teams (e.g., Detail Page, Personalization, Alexa, etc.), and retail category teams to deliver a best-in-class CX and deliver business growth for Amazon. This is a highly visible role that requires strong thought leadership and the ability to think big, innovate, and experiment with new ideas. The role involves influencing senior leadership with long-range planning and writing PRFAQs (i.e., Amazon’s approach for developing new ideas), as well as rolling up sleeves to dive into execution details and coming up with experimentation strategies. You will be expected to flex both analytical skills and creative muscles as data is leveraged daily to inform and measure business impacts.
Our environment is fast-paced. The ideal candidate will be a self-starter, endlessly curious, detail-oriented and highly organized, capable of dealing with ambiguity and scoping new areas, and comfortable working with cross functional teams and leadership. Strong communication skills (both oral and written) are critical.
What stands out about product management in CE Tech:
-You will work with a dedicated tech team, so you can hit the ground running
-Although your focus will be on Consumer Electronics, you get to expand successful website features across Amazon, so the impact of your work can be as large as you make it
-You own the product roadmap and you set the vision that is appealing to customers and to our business
-Idea generation is bottoms-up, and you get to propose new ideas and bring them to life
-You will be at the intersection of technology and business, so you get to leverage your understanding of business and customer needs to influence product, engineering, UX design, and applied science teams within CE Tech and across Amazon.
If you are looking to ship features on our website/mobile app used by millions of Amazon customers worldwide, while having fun at the same time, this role is for you!
Key job responsibilities
-Own product strategy & execution for a large, impactful program that is designed to improve the shopping experience for millions of customers WW.
– Partner with Engineering, User Experience design teams, applied science / ML teams, Personalization, category business teams, and others to align on a vision and execute on it.
– Author PRFAQs and vision documents to communicate the vision for new ideas
– Write product requirements / user stories and iterate with help from key stakeholders
– Own a product roadmap and make trade-off decisions as needed, based on shopping data, customer feedback, user research, and business inputs.
– Develop and own key performance metrics for your initiatives and conduct deep dives as needed to diagnose anomalies, cannibalization issues, etc.
– Work closely with category leadership on business strategy to drive best-in-class CX and maximize unit and sales growth through timely analysis and action.
-Develop an understanding of relevant CE business trends/events, and continually monitor competitor/industry developments.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– Undergraduate degree in science, technology, engineering, or mathematics (STEM)
– 5+ years of product management or consulting
– Outstanding business writing skills,
– Experience managing relationships with stakeholders and vendors/partners
– Ability to communicate clearly and effectively with senior business leaders, and partner business/tech teams.
– Experience in defining or collaborating on the design of customer-facing products/promotions.
PREFERRED QUALIFICATIONS
– MBA or advanced technical degree
– Experience in an online, retail, e-commerce or consulting environment
– 5+ years of technology product management experience developing software-based products and experiences
– Possess deep industry understanding and be conversant with online technologies
– Have a strong track record of shaping business strategy and leading product teams in meeting the demands of a rapidly growing business
– Experience with ML / Applied Science / Large Language Models (not required, nice to have)
– Have delivered results with a strong entrepreneurial spirit
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.