Description
Position: ServiceNow Employee Centre Pro Manager
About Us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com .
About Cognizant’s ServiceNow Practice:
Cognizant’s ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the clients main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. Our ServiceNow practice has successfully led over 9,500 transformations – delivering services globally and across the enterprise. The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth . Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform.
Duties & Responsibilities: ServiceNow Employee Centre Pro Manager
• Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate;
• Lead upgrade initiatives and ensure platform currency;
• Ensure efficient solution design; review and weigh in on solution design from the team and vendors;
• Liaise with vendors to ensure smooth post implementation support;
• Ensure proper documentation of ServiceNow solutions according to standards;
• Keep up-to-date on ServiceNow functionality and make recommendations on how new features can be used to enhance business processes;
• Continuously improve methods and practices to achieve increased quality and value delivery;
• Report and analyze metrics on throughput, cycle time, flow efficiency;
• Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions;
• Build strong relationships with business stakeholders; manage issues through closure;
Education & Work Experience
• Experience in ServiceNow Employee Service Centre Pro
• At least 5 years experience implementing and developing in ServiceNow.
• Expert in Virtual agent
• Integrations and scoped app Implementation experience.
- Experience in ServiceNow Self Service Portal
- CMDB hands-on Experience
- ITSM Pro knowledges will be beneficial for the role
- Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred .
Work Authorization
• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Salary and Other Compensation:
The annual salary for this position is between $140,000-$160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Service Now Domain Separation
PL4
Required
2
Service Now ITAM
PL1
Desired
3
Service Now CSM
PL1
Desired
4
Service Now HRSD
PL1
Desired
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Communication Skills
NA
Desired
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.