As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com.
Job Specifications:
- Outlet: The Lodge at Vail
- Expected Pay Range: $52,000 – $59,660
- Shift & Schedule Availability: Full Time, Year Round
Job Summary:
Manage all operational activities of the Front Desk to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicate effectively in writing and verbally to provide clear direction to staff. Observe performance and encourages improvement. Interviews, selects, trains, supervises, evaluates and counsels Front Desk Team members to ensure the Lodge at Vail’s standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guests and hotel. Spearheads customer service focus throughout the Front Desk and participates in hotel quality forum focusing on continuous improvement.
Job Functions (list in order of importance):
- Be the final authority with taking care of all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/hotel and updates guest history accordingly.
- Monitor room blocks daily to maximize revenue, prevent overbooking and ensure proper room availability and reservations.
- Ensure that all arrivals are set up correctly
- Ensure smooth operation at the Front Desk by supporting and leading the Front Desk agents
- Assist the Front Desk Supervisor and Front Office Manager in ensuring employees in the Front Office are performing their daily tasks.
- Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates
- Facilitates/schedules departmental meetings, pre-con meetings for groups staying at the hotel, management trainee meetings and hotel management meetings as required.
- Performance of all special projects as requested by the DOO and GM
- Organize scheduling of the Front Desk and Night Audit
- Authorize payroll on a weekly basis
- Review current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered.
- Ensuring good safety practices of employees and guests throughout the hotel and proper emergency and safety procedures are followed.
- Assist accounting department in resolving billing issues and guest folios
- Assist the Front Office Manager in Pre-assigning all arrivals and running room inventory.
- Performs all special projects as requested by Front Office Manager, Director of Operations, and General Manager.
- Develops strong working relationship with other department managers and directors to ensure communication and partnership is at an optimum
- Conduct interviews and perform reference checks of potential new hires within the Front Desk and Night Audit
- Organize and administer on the job training for new employees and supervise training programs for hotel school interns
- Participate in training classes set up by the Lodge at Vail, Rock Resort and Vail Resort
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures associates understand expectations and established standards.
- Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns
- Able to assume responsibilities of Front Office Manager in his/her absence
- Oversee Payroll, Scheduling, Hiring, Performance Review
The expected Total Compensation for this role is $52,000 – $59,660. Individual compensation decisions are based on a variety of factors.
The perks include a free ski pass, and a set of benefits including…
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 497811
Reference Date: 09/01/2023
Job Code Function: Front Office