Amazon is building some of the largest distributed systems in the world, and we need technical leaders to build, deploy, support and operate the next generation of compute and storage platforms for our customers. Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the operation of thousands across a highly complex global infrastructure.
Do you have experience managing a centralized team providing 24x7x365 real time monitoring, incident response, communications management and reporting of data center physical infrastructure?
The ideal manager will be responsible for a medium, geographically diverse team of highly qualified network engineers and operations monitoring engineers.
You will also be responsible for organizing our team to proactively monitor data center facility availability and reliability meeting defined service level agreements. The successful candidate will be responsible for the management of entry level and middle level operating engineers to solve for shift coverage, onboarding of new employee and training, and development of team procedures and processes. The manager will also act as an incident management escalation point for the data center team.
This leader will be integral to our operations senior leadership team, collaborating with our engineering and operations teams on new solutions and designs. Our engineers, managers, and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
As the world’s largest cloud provider, Amazon Web Services is redefining the IT industry with more than 200 fully featured products and services. Every day, our global team of diverse builders deliver cloud technology solutions that help millions of customers achieve their business goals. We’re growing the technology platform of the future so our customers can collectively change the world. Come build with us.
Key job responsibilities
This is a representative list of the general duties that may be required of the position and is not intended to be all-inclusive:
– Manage all Engineers towards departmental and company wide goals
– Hire, supervise and develop Engineers across all shifts to accommodate a 24x7x365 schedule.
– Excellent and positive communications skills when working with customers, vendors and employees
– Oversee day to day Operations Center, escalations, ticketing and communications with customers (internal & external)
– Develop processes and procedures within the Operations Center to comply with unique customer based requirements where needed.
– Update and maintain documentation associated with processes and procedures
– Continuously improve and develop tools that will increase productivity and team performance.
This team supports 24/7 systems in a classified environment, and periodic on-call duties with ability to drive into workplace for critical events/needs will be required.
A day in the life
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
Here at AWS, we celebrate our differences. Our employee-led affinity groups reach tens of thousands of employees around the world, furthering our culture of inclusion and influencing our innovative employee benefit offerings. We host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, that help us think bigger to seek diverse perspectives, learn, and be curious.
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Denver, CO, USA | Herndon, VA, USA
BASIC QUALIFICATIONS
– Current, active US Government Security Clearance of TS/SCI with Polygraph
– Bachelor’s Degree in Electrical, Mechanical, Computer or other type of Engineering; or have 5+ years of relevant work experience
– 5+ Experience managing engineers on shift work
– 5+ years experience working in a large-scale data center
– 3+ years experience in a NOC (Network Operations Center)
PREFERRED QUALIFICATIONS
– Demonstrated Project management skills
– Experience in data center deployments or expansion of existing data centers is ideal. Functional knowledge of critical environment mechanical, electrical, and controls systems.
– Exceptional written and verbal communication skills, experience drafting and reviewing technical communications
– Demonstrated strong interpersonal skills when working with key decision-makers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,100/year in our lowest geographic market up to $227,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.