Salary: $40,162.00 Annually
Location : Augusta, GA
Job Type: Full Time Permanent
Job Number: 201203164
Department: INFORMATION TECHNOLOGY
Division: IT CLIENT SUPPORT
Opening Date: 09/07/2023
Closing Date: Continuous
DESCRIPTION
Supports and maintains desktop computer equipment, software, and peripherals within industry standard guidelines and county and departmental policies and procedures. Reports to Client Support Specialist III or other designated person and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support activities.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Supports, maintains, installs, analyzes, repairs, monitors, and tests computer systems, peripherals, audio visual equipment and software.
- Maintains accurate inventory database on hardware, software, and user access.
- Assists in activities related to the annual technology refresh cycle to include researching, recommending, specifying, and scheduling PC, laptop, printer, and other peripheral replacements.
- Conducts end-user technology training.
- Assists and provides backup support to the Technology Acquisition Specialist.
- Researches new and emerging desktop, operating system, and office automation technology.
- Required to provide rotational Help Desk support.
- Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Provides assistance in resolving information technology related problems.
MINIMUM REQUIREMENTS
Education: High school diploma/GED. AA/AS in Computer Science, IT Systems or technology-related field preferred.
Experience: One (1) year experience in Help Desk/Desktop Support, Application/Systems Support, IT Support, or relevant technical experience such as analyzing requirements, resolving problems, end-user support, and installing hardware and software solutions.
Knowledge/Skills/Abilities:
- Must possess considerable knowledge of technology concepts, hardware configurations, software, and operating systems.
- Familiarity with local, state, and federal legal requirements, as well as county and departmental policies and procedures.
- Familiarity with wiring, cabling, data circuits, communications electronics, network management, and data communications protocols.
- Proficiency in acquiring and maintaining skill sets on new and evolving desktop, printer, software, and communication technologies.
- Good communication skills, both oral and written.
- Must have flexible schedule to perform 24-hour on call duty.
- Must possess excellent time management skills and be able to multi-task simultaneous activities, projects, and tasks.
- Must possess excellent troubleshooting skills for desktop hardware and software and have demonstrated problem solving skills.
- Proficiency in acquiring and maintaining skill sets on new and evolving desktop, printer, software and communication technologies.
- Demonstrated ability to work with a team or independently.
Certification: N/A
Licensing: Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
OTHER
This position does require staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:
- Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships..
- Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
- Equipment: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
- Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
- Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
- Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
- Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Physical Abilities: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
- Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate effectively.
- Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Augusta-Richmond County’s comprehensive benefit package includes:
Vacation
Holiday
Sick
Medical
Dental
Vision
Life
Long-Term Disability Insurance
Pension
For a more detailed overview of our benefit package, please visit our website below:
01
The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position. Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Additional information may not be accepted after your application has been submitted. Do you accept these terms?
- Yes
- No
02
Are you a current employee of Augusta Richmond County?
- Yes
- No
03
To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his/her current position. If you are a current employee of Augusta Richmond County, have you been in your current position at least six months?
- Yes
- No
- This question does not apply to me.
04
If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded)
- Yes
- No
- This question does not apply to me.
05
Which of the following best describes your level of education? {Please note: Upon job offer, you will be required to provide proof of education. Be sure to have the appropriate documents readily available.}
- No High School Diploma or GED
- High School Diploma or GED
- Some College
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree or higher
06
What is your level of experience in providing Help Desk/Desktop Support, Application/Systems Support, IT Support or relevant technical experience such as analyzing requirements, resolving problems, end-user support and installing hardware and software solutions?
- No Experience
- Less Than 1 Year of Experience
- 1-2 Years of Experience
- 3-5 Years of Experience
- 5+ Years of Experience
07
Do you have a valid driver’s license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.)
- Yes
- No
Required Question