Salary : $120,182.40 – $153,379.20 Annually
Location : All Locations – San Luis Obispo County, CA
Job Type: Permanent – Salary
Job Number: 0923PM-300576-01
Department: Department of Social Services
Division: DSS Homeless Services
Opening Date: 09/13/2023
Closing Date: 9/28/2023 11:59 PM Pacific
About the Position
The Department of Social Services is seeking an innovative leader to direct the operations, and activities of the Homeless Services Division in the
County’s Social Services Department.
*The eligible list created from this recruitment will not be used for other Social Services Division Manager vacancies.
This is a unique opportunity to positively impact all citizens and visitors of SLO County. Reporting to the Director of Social Services, this position leads a team of 23 professional and administrative staff responsible for Executing the San Luis Obispo Countywide Plan to Address Homelessness 2022-2027. The plan represents a successful collaboration with those affected by homelessness in San Luis Obispo County, including the public, local cities, non-profits, and other community stakeholders. We are excited to announce our latest project, The Welcome Home Village. The Welcome Home Village is an 80-unit supportive housing community located in San Luis Obispo. The primary objectives of the Welcome Home Village are as follows:
- To provide a path back to housing for those that are currently living unsheltered in the Bob Jones Bike Trail encampment corridor
- Reduce the burden of homelessness on the surrounding neighborhoods and businesses
- Improve response capacity for service providers and outreach teams
for the full job description
to review the Homeless Services Division Organizational Chart
TypicalTasksandRepresentativeDuties:
(Not in order of importance)
- Plans, organizes and directs the operations, activities, communication, outcomes and services of the Homeless Services Division in support of overall County and Community homeless needs; establishes and maintains budgets, timelines, and priorities; assures County and program compliance with established Federal, State, and County standards, ordinances, laws, codes, regulations, policies and procedures.
- Coordinates and directs personnel, resources and communications to meet identified County and Community homeless needs and assures effective and efficient division activities; collaborates with County management, departments, personnel, and with outside agencies in the development, implementation and evaluation of homeless programs, services, projects, strategies, policies, procedures, goals, and objectives.
- Supervises and evaluates the performance of division personnel; interviews and selects employees and recommends transfers, reassignment, termination and disciplinary actions; coordinates subordinate work assignments and reviews work to assure accuracy, completeness and compliance with established standards, requirements and procedures, establishes and maintains work schedules and priorities.
- Coordinates communications between department management, staff, other departments, outside organizations and the public; develops and implements special project plans in response to public concerns and complaints; directs organizational compliance; assures proper and timely resolution of issues and problems related to assigned public works services and activities; visits facilities to monitor activities and confers with personnel concerning division operations, activities, needs and concerns; coordinates, attends and conducts a variety of meetings as assigned; serves on various commissions, committees, and task forces as required; prepares and delivers presentations to committees, advisory boards, the general public, city officials, state officials, federal officials and the Board of Supervisors.
- Monitors and evaluates assigned services for progress, financial effectiveness, operational efficiency and capacity to meet program and public needs; participates in the research, development and implementation of homeless services, systems, standards, practices, programs, policies and procedures to enhance division financial effectiveness, operational efficiency and capacity to meet community needs.
- Provides consultation to department management, other departments, personnel, outside agencies, and the public concerning division operations and related services; responds to inquiries, resolves issues and conflicts, and provides detailed and technical information concerning related standards, practices, guidelines, requirements, laws, regulations, goals, objectives, policies and procedures; maintains current knowledge of laws, codes, rules, regulations and pending legislation related to assigned programs and functions; modifies programs, functions and procedures to assure compliance with Federal, State, and County requirements.
- Manages and performs project management activities; plans and schedules projects; estimates and tracks costs; monitors project/program progress (scope, schedule, and budget); oversees the preparation of a wide variety of reports.
- Participates in the development and preparation of the annual budget for the homeless services division; analyzes and reviews budgetary and financial data; controls and authorizes expenditures in accordance with established limitations; assists with obtaining grants and other funding as assigned; recommends adequate personnel and resource levels to meet division and department needs; develops and negotiates contracts.
The Ideal Candidate
Knowledge of:
- Management of fiscal and program operations, functions, activities and services of the homeless services division.
- Theories, trends, principles, terminology, practices and techniques related to homeless services
- Principles and practices of management including program and project planning and evaluation functions
- Federal, State, and County standards, laws, codes, regulations, policies, procedures and requirements governing assigned homeless programs and services
- Principles and practices of administration, supervision and training
- Budget preparation and control
- Effective oral and written communication and interpersonal skills
- Operation of a computer and assigned software
- Effective public relations techniques and presentation skills
Ability to:
- Strategically plan, organize and direct the operations, functions, activities and services of the homeless services division
- Coordinate and direct personnel, resources and communications to meet identified County and Community homeless needs and assure effective and efficient activities
- Assure proper and timely resolution of issues and conflicts related to division
- Supervise and evaluate the performance of division personnel
- Participate in the research, development, implementation and evaluation of homeless services, systems, standards, practices, programs, projects, policies and procedures
- Provide consultation concerning division operations and related services Communicate effectively both orally and in writing at all levels of understanding Interpret, apply and explain rules, regulations, policies and procedures
- Establish and maintain cooperative and effective working relationships with others
- Operate a computer and assigned office equipment
- Plan and organize own work and work of others for successful results
Education and Experience:
A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:
- Graduation from an accredited four-year college or university with a bachelor’s degree in Social Sciences, Business Administration, Public Administration, Organizational Leadership, or a closely related field. (Job-related experience may substitute for the required education on a year-for-year basis.)
- In addition: three years of progressively responsible experience in program development, implementation, and/or management, in Human/Social Services or Housing programs and experience addressing the challenges of homeless or other, at-risk populations. Two years of the required experience must be in a lead or supervisory capacity (a Master’s degree may substitute for one year of the required three years of experience.)
How to Apply
Applications, including answers to supplemental questions, must be submitted online by the final filing date. To apply for this position, click “apply” at the top of this page. Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.
An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.
Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.
If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.
For further information regarding the County of San Luis Obispo, visit our website at .
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.
Veteran’s Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran’s preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. for more information and to learn how to apply for this benefit. Please note that Veteran’s credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.
Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.
Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.
For additional information regarding the benefits listed that may be available to you, visit the associated Benefits-At-A-Glance webpage (click here for link).
Some benefits include:
– Medical (PPO, EPO), Dental (HMO, PPO) and Vision Insurance
– Cafeteria (County contribution to pay for insurance premiums)
– Free visits to the employee health clinic
– Mental Health resources/benefits
– Voluntary insurance plans (life insurance, disability, critical illness and many more)
– A lifelong retirement benefit through the San Luis Obispo County Pension Trust
– Optional deferred compensation Plan with up to $500 per year match
– Tax savings accounts (medical and dependent care)
– Paid personal, sick and vacation days
– 12 paid holidays
– Employee Assistance Program
– Education and Wellness Allowance
– Post Employment Health Plan
– Family Friendly workplace policies
– Flexible work schedule options
– Rideshare commuter benefits
The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.
Pension Benefit and Employee Contribution Rates:
The County’s pension is a defined benefit plan that provides a guaranteed monthly pension payment for life based on your time in service, wages, and other factors. The County is the primary contributor to the pension fund, but the health of the pension fund also depends on mandatory employee contributions. Employees are required to pay a percentage of their base pay towards the pension fund, ranging from 5% to 19%. This amount is deducted from your paycheck pre-tax every pay period. To find out how much will be deducted from your paycheck should you be hired for this position, please contact Pension Trust at (805) 781-5465.
Healthcare Benefits and Cafeteria Contributions:
The County offers comprehensive medical coverage to you and your family, along with two dental plan options and vision coverage. All permanent employees receive a monthly employer contribution (or ‘cafeteria’ contribution) to help them pay for their portion of the medical, dental, and vision insurance premiums. The amount of the cafeteria contribution varies by Bargaining Unit (BU) and the extent to which employees enroll their dependents. If the cafeteria amount is greater than your selected premiums, the remainder of the cafeteria is paid out to you in your paycheck as taxable income. If the cafeteria amount is less than your monthly premiums, you pay the remainder of the premiums with pre-tax wages.
To estimate your out-of-pocket costs (or cashback from extra cafeteria),
Learning and Development
The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.
Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:
– Emotional Intelligence
– Supervisor/Manager academies
– Microsoft Suite courses
– Defensive Driving
– Financial management
– Retirement preparedness
– Teambuilding
– Written Communication
– Conflict Management
– Clifton StrengthsFinder and DISC
– Job specific conferences/trainings
Student Loan Forgiveness
Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program
County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.
Homebuyer assistance program
Employees have access to the “Assist-to-Own” program sponsored by to get a loan for the down payment.
01
Please summarize your experience working in or with a County Social Services Department , Homeless Advocacy group or other job related work or volunteer experience.
02
Describe your leadership style and how you will approach integrating yourself into the role of Division Manager.
03
After reviewing the San Luis Obispo Countywide Plan to Address Homelessness 2022 – 2027, please explain how your experiences and talents will ensure that you will be successful in leading this Division and realizing the County’s vision to address homelessness.
Required Question