Training Officer – Department of Public Social Services

Salary : $62,496.10 – $73,778.43 Annually

Location : Moreno Valley

Job Type: Regular

Job Number: 23-79881-03

Department: Dept. of Public Social Services

Division: Administration

Opening Date: 09/12/2023

Closing Date: 9/24/2023 11:59 PM Pacific

Max Number of Applicants: 100

ABOUT THE POSITION

The County of Riverside’s Department of Public Social Services (DPSS) has an opening for a Training Officer. The position is based in Moreno Valley. Driving to various County locations to conduct business and in-person training sessions is required for this position.

The selected candidate will develop, create, and conduct training programs for DPSS employees. With their knowledge and understanding of CalFresh (McFresh), CalWorks, General Assistance, Childcare Programs, Foster Care, and Medi-Cal. the Training Officer will develop training courses, manuals, curriculum, materials, and audio-visual aids. In addition, the incumbent will make enhancements and updates to existing training materials and curriculum.

Training classes are conducted daily and will be in a variety of formats, Online, video and in-person, face-to-face. The Training Officer will be using Skype, Microsoft Teams and other web-based formats to present the information to the employees.

The department desires candidates with the following skills:

• Thorough understanding of CalFresh (McFresh), CalWorks, General Assistance, Childcare Programs, Foster Care, and Medi-Cal.
• Experience working with CalSAWS, formally known as C-IV.
• Advanced skills using Microsoft Office Suite applications.
• Experience making presentations or conducting training sessions.
• Experience developing training curriculum and materials.

Meet the Team!

The (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

EXAMPLES OF ESSENTIAL DUTIES
• Develops, coordinates, and conducts one or more phases of a staff development and training program; conducts orientation training to acquaint new employees with departmental organization and procedures.
• Coordinates with professional staff or subject matter specialists in developing and conducting training, developing training program policies, identifying training needs, structuring content and sequence of training, selecting relevant training methods and materials, developing out-service training, and evaluating training program results.
• Develops specialized training to meet particular needs of agency staff; consults with administrative and supervisory staff to evaluate the effectiveness of training programs.
• Coordinates training schedule with departmental operations.
• Stimulates employee interest in self-development.
• Develops and prepares audiovisual aids, training courses, syllabi, manuals, curricula, and other staff development materials; develops, prepares, and distributes handbooks, newsletters, and bulletins for employee information and interest.
• Prepares reports and maintains files on training program and activities; remains informed on current training trends, literature, methods, and materials.
MINIMUM QUALIFICATIONS
Education: Possession of a Bachelor’s degree from an accredited college, preferably with major coursework in psychology, sociology, social welfare, social/human services, or other behavioral sciences, education, business, public, or personnel administration. (Additional qualifying experience may be substituted for education on the basis of one year of experience equivalent to 30 semester or 45 quarter units of the required education.)

AND

OPTION I:
Experience: Two years of social services program eligibility experience in a California Department of Public Social Services, which must have included one year of supervision over staff engaged in eligibility determination.

OPTION II:
Experience: One year of experience in the coordination and development of training programs.

Knowledge of: Principles of training, including the nature of the learning process; employee training resources, equipment, and current literature in the field; techniques and methods of orientation, induction, and in-service training, including the use of audiovisual and other technical, analytical, and statistical methods; principles of public administration, organization, and management theory; legislative and regulatory processes; principles of verbal and written expression; methods and techniques of evaluating training program effectiveness.

Ability to: Organize, conduct, and evaluate employee training programs; write manuals, training guides, lesson plans, and syllabi; develop visual aids and instructional materials; speak effectively and lead conferences and discussion groups; work cooperatively with others; analyze situations accurately and adopt an effective course of action; prepare clear and concise reports.
SUPPLEMENTAL INFORMATION
Other Requirements

License: Possession of a valid California Driver’s License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle.

Schedule: Incumbents may be required to participate in a mandatory on-call schedule which may include working overtime, nights, holidays, and weekends.

What’s Next?
This recruitment is open to all Applicants. Applicants who are current employees of the County of Riverside Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies for this position throughout the County.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Based on the number of applications received, this posting may be extended or close at any time without notice.
Application ProcessAll employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, including fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).

REQUIRED PROBATIONARY PERIOD – As an Approved Local Merit System, the County of Riverside requires all new regular or seasonal employees to serve an initial probationary period, the duration of which is indicated in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.

REASONABLE ACCOMMODATIONS – The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: .

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse’s) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse’s letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans’ preference. See the policy here:

For questions regarding this recruitmentContact Chris Recinos at crecinos@rivco.org or (951) – 955 – 9883.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees’ Retirement System (CalPERS).

• Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member – Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees’ Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as “classic members”.

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees’ Retirement Law. The Retirement Law is complex and subject to change. If there’s any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY – LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you a current regular or temporary employee with the Riverside County Department of Public Social Services?

• Yes
• No

02

This position requires occasional day travel throughout Riverside County (Riverside County is comprised of many different cities and spans from cities such as Norco, Corona, and Wildomar in the west all the way to Blythe which is located near the Arizona border). With or without reasonable accommodation are you willing to intermittently drive to different Riverside County locations?

• Yes
• No

03

Do you possess a valid California’s Driver License?

• Yes
• No

04

What is the highest level of education you have from an accredited college or university in psychology, sociology, social welfare, social/human services, or other behavioral sciences, education, business, public, or personnel administration?

• None of these
• Less than 30 semester or 45 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter units
• At least 120 semester or 180 units
• I have my Associates degree
• I have my Bachelors degree
• I have my Masters degree

05

How many years of social services program eligibility experience in a California Department of Public Social Services do you possess?

• None
• Less than one year.
• One year or more, but less than two.
• Two years or more, but less than three.
• Three years or more, but less than four.
• Four years or more, but less than five.
• Five years or more, but less than six.
• Six years or more.

06

How many years of experience do you possess in coordination and development of training programs?

• None
• Less than one year.
• One year or more, but less than two.
• Two years or more, but less than three
• Three years or more, but less than four.
• Four years or more, but less than five.
• Five years or more, but less than six.
• Six years or more.

07

How many years of working experience do you have serving in a lead or supervisory capacity over eligibility worker subordinate staff, coordinating and assigning work, assisting the supervisor in preparing reports, and evaluating and training staff?

• None
• Less than one year
• One year or more, but less than two.
• Two years or more, but less than three.
• Three years or more, but less than four.
• Four years or more, but less than five.
• Five years or more, but less than six.
• Six years or more.

08

How many years of working experience do you have in CalSAWS formally known as C-IV (State Automated Welfare System)?

• None
• Less than 12 months
• 1 year or more

09

Please select any of the following social service programs in which you have at least one year of working experience in eligibility determinations:

• No experience in the listed programs.
• CalWorks
• Medi-Cal
• General Assistance
• Child Care Programs
• Foster Care
• CalFresh

10

How many years of experience do you have in planning, coordinating, conducting, and evaluating in-service, transitional and orientation training for staff members in a California County Welfare Department or human services agency?

• None
• Less than one year.
• One year or more, but less than two.
• Two years or more, but less than three.
• Three years or more, but less than four.
• Four years or more, but less than five.
• Five years or more, but less than six.
• Six years or more.

Required Question

Please read and follow any special application instructions on this posting. If available, use the ‘Apply’ link located on this page to submit your application. For instructions on the application process, examinations, Veteran’s preference, pre-employment accommodation or other employment questions, please refer to our web site, All offers of employment are contingent upon meeting the medical and background standards of the position. A pre-employment physical examination and background check are required. For further information regarding this posting, contact: Christopher Recinos, or send an email to