Salary : $72,984.00 – $115,666.00 Annually
Location : 3516 Hopkins Road, VA
Job Type: Full-Time Regular
Job Number: 87M000000140
Department: Emergency Communications
Opening Date: 09/14/2023
Closing Date: 9/28/2023 11:59 PM Eastern
Description
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity… You!!!
With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. At the City of Richmond, we understand that a diverse and inclusive workforce is essential for fostering creativity, enhancing problem-solving, and driving success. As an “Employer of Choice”, the City offers competitive compensation and benefits packages, ongoing learning and development opportunities, and a supportive and inclusive work environment. If working in this kind of organization inspires you, we encourage you to apply. Welcome aboard! … Are you Richmond R.E.A.D.Y?!
The Department of Emergency Communications, Preparedness and Response (DECPR) is seeking a qualified candidate committed to providing leadership to the Emergency Communications Officers and providing the citizens of the City of Richmond excellent service as the first of the first responders in emergency situations.
The successful incumbent will provide supervision to an emergency communications call-taking and dispatching function, overseeing operations including staff training, quality assurance, candidate recruiting, and complaint investigations.
Duties include but are not limited to
- Monitoring and reviewing radio traffic and telephone calls to ensure compliance with policy;
- Supervising staff, including coaching, conducting quality assurance feedback, performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures;
- Performing various administrative supervisory duties including maintaining payroll accuracy, roll-call, etc.;
- Generating, completing, and writing various reports, forms, and other documents; documenting noteworthy events; presenting information as necessary;
- Investigating complaints from internal and external sources.
Please note that these positions are required to work rotating shifts, routine weekends, and holidays.
Incumbent serves as an essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrated working knowledge of emergency communications practices and procedures. General knowledge of Police, Fire and EMS. Considerable knowledge of Federal and State regulations governing radio transmissions, computer aided dispatch, and E-911 computers. Experience supervising and motivating staff to achieve desired outcomes particularly in a fast paced environment. Strong oral, written, and interpersonal skills.
Minimum Qualifications:
- High School Diploma or GED
- One year of advanced training
- Four years of emergency communications and dispatch experience
- One year of supervisory experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred Qualifications:
- Department of Criminal Justice Service (DCJS) Instructor Certification or out of state equivalent
LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
- Must be eligible for Virginia Crime Information Network/National Crime Information Center (VCIN/NCIC) certification
With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an “Employer of Choice”.
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran’s widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point veteran’s must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 – 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?
- Yes
- No
04
Are you able to work holidays, nights, and weekends as needed?
- Yes
- No
05
Which answer best describes your highest level of education?
- High School/GED
- Some College
- Associate’s Degree
- Bachelor’s Degree
- Master’s/Advanced Degree
- None of the above
06
Do you have at least four years of emergency communications and dispatch experience?
- Yes
- No
07
How many years of advanced training do you have in a 911 communications center?
- Less than one year of experience
- One to four years of experience
- More than four years of experience
08
Which best describes your years of supervisory experience?
- Less than one year of experience
- One to four years of experience
- More than four years of experience
09
Do you currently hold a valid National Crime Information Center (NCIC) certification?
- Yes
- No
10
Do you currently hold a valid DCJS Instructor certification or a valid out of state equivalent?
- Yes
- No
11
In the space provided below, please list any specialized training that has prepared you for this opportunity?
12
In the space provided below, please state your philosophy on the importance of being the first of the first responders.
Required Question