CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Salary Pay Range: $73,488 – $105,000
Summary: Responsible for supervising the Customer Service Department to ensure a high level of service, and efficient and timely delivery of outbound shipments. Assist in performance metrics and transactional issue resolution as needed. Models and acts in accordance with our guiding principles and core values.
Typical Responsibilities:
- Supervise team focused on providing quality service and efficient and timely delivery of outbound shipments.
- Serve as the escalation point for service issues relating to customers.
- Develop and oversee internal relationships to ensure optimal cargo flow and planning.
- Monitor specific customer’s cargo flow through the company’s supply chain.
- Monitor and analyze report data for trends and work with Customer Service Manager to develop, implement and execute corrective action plans.
- Ensure timely and effective communications with customers regarding their shipments.
- Oversee the customer service area in tracing and tracking shipments, scheduling pick-ups and reviewing and performing outbound routing.
- Provide rate quotes to customers.
- Prepare house bills for posting.
- Communicate with manager and the sales staff regarding shipment problems or issues.
- Provide quality training and development activities for assigned staff.
- Conduct annual performance reviews for direct reports and address all employee performance problems promptly and directly in accordance with personnel policies.
- Perform other duties as needed.
Requirements:
- Must be able to read, write and speak English fluently.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
- Knowledgeable of the operational requirements of existing accounts.
- Basic understanding of business financial principles including P & L’s, budgets, payroll, financial reporting and expense control.
- PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software.
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
- Makes customers and their needs a primary focus of one’s actions; develops and sustains productive relationships.
- Ability to take action that is consistent with available facts, constraints and probable consequences and explore alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
- Analyzes complex problems and develops alternative solutions.
- Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization’s and individuals’ effectiveness. Ability to model the organization’s vision and values and lead others.
- Ability to plan work for self and others to ensure that work is completed efficiently.
- Effectively participates in and /or supervises department projects related to assigned area of responsibility.
- Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Develops and uses collaborative relationships to accomplish work goals by listening, sharing ideas and appreciating others’ efforts.
Minimum:
- High School Diploma or GED.
- Minimum 1 year supervisory and/or lead experience.
Preferred:
-
- Bachelor’s Degree or equivalent combination of work experience and completion of the LDP Program.
- Minimum 4 years in related role in transportation logistics, or a supply chain environment.
- Minimum 3 years industry experience.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.