Lead Guest Services

Salary: $15.00 – $17.00 Hourly

Location : Owatonna, MN

Job Type: Seasonal/Temporary

Job Number: Lead GS 10 2023

Department: Parks and Recreation

Opening Date: 10/05/2023

Closing Date: 11/6/2023 12:00 PM Central

FLSA: Non-Exempt

Bargaining Unit: NA

Description
DEPARTMENT: Parks and Recreation
DIVISION: Recreation

LOCATION: Various locations within the Parks and Recreation facilities.

IMMEDIATE SUPERVISOR: Recreation Supervisor

DIRECTION OF OTHERS: Guest Services

NATURE OF WORK: Ensure day to day operations are carried out at River Springs Water Park, West Hills Tennis & Fitness Center, Brooktree Clubhouse, Social Commons, Lake Kohlmier Beachhouse, the Parks and Recreation Office, or other city facilities. Responsible for monitoring activity at the facility for overall customer service quality, safety, setup and maintenance of the facilities, equipment, and amenities.

SEASONAL / TEMPORARY POSITION

Duties / Responsibilities

• Supervise daily operation of seasonal/temporary staff according to established policies and guidelines.
• Monitor seasonal/temporary staff schedules and adjust as necessary.
• Assign seasonal/temporary staff tasks.
• Ensure all staff rules, regulations, and safety practices are properly enforced.
• Ensure admissions and concessions policies are completed to the standard outlined in the City of Owatonna’s Cash Handling Policy and procedures established by the Parks Recreation Department.
• Ensure employees are following proper sanitation and food safety guidelines.
• Manage inventory of concessions products and supplies; order and stock
• Ensure a healthy and sanitary facility for employees and guests.
• Provide quality customer service.
  1. Serve and assist customers in an effective, efficient and professional manner.
  2. Understand facility rates, programs, and hours of operation.
  3. Answer phone calls in a timely and courteous manner.
  4. Use clear, positive communication with customers, vendors and staff members.
• Prepare and sell concession products, facility admissions, memberships and general merchandise.
• Complete required records and reports.
• Inspect facility and equipment on a daily schedule and report any unsafe conditions to supervisor.
• Monitor facility use including customer supervision, safety checks, and enforcement of the City of Owatonna, Parks and Recreation Department and facility policies and procedures.
• Maintain a clean facility.
• Attend meetings and trainings as scheduled.
• Perform opening and closing duties of facility.
• Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines
• Ensure guests receive appropriate first aid and proper documentation is completed and reported.
• Understand and implement procedures for weather, medical, environmental, and other emergencies. Give direction in emergency situations.
• Promote Owatonna Parks and Recreation programs and facilities.
• All other duties that apply.

Qualifications

Minimum Qualifications: Must possess a valid driver’s license; ability to work with public; knowledge of computer operations; ability to work independently; must be at least 18 years of age at the time of hire. Employee must be capable of operating miscellaneous office, safety, janitorial and other equipment relative to this position which shall include but may not be limited to: personal computer, copier, fax machine, communication equipment, Point of Sale equipment and related items; concessions equipment, and other program specific items.

Hours of Work/Physical and Mental Demands

Hours of Work: This is a position with scheduled shifts including mornings, days, evening, weekends, and holidays. Scheduled hours may range from 5:45a.m. – 10:00 p.m., Monday through Sunday.
Shifts needed:

Sundays 1:45pm-7:00pm

Mondays 4:45pm-8:45pm

Tuesdays 6:15pm-8:15pm

Fridays 3:45pm-7:15pm and 6:45-9:00pm

Saturdays 8:45am-1:15pm

Monday/Wednesday/Friday 5:45am-7:20am

Physical and Mental Demands: This position works at various facilities and locations including indoor and outdoor, with all types of weather conditions. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand, walk, talk or hear, sit, climb or balance, stoop, kneel, crouch, crawl and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

NA

01

Do you currently hold a valid Driver’s License?

• Yes
• No

02

Are you at least 18 years old?

• Yes
• No

03

Are you able to work with the public?

• Yes
• No

04

Please select the following equipment you have experience operating:

• Safety
• Janitorial equipment
• Computer
• Copier
• Fax machine
• Communication Equipment
• Point of Sale
• Concessions Equipment

05

How many years of supervisory experience do you have? If none, please type N/A

06

Please list your supervisory experience, including employer name and length of employment. If none, please type N/A.

07

Which of the following best describes your experience in customer service?

• No experience
• Less than one year
• One to two years
• Three to four years
• More than four years

08

What are the beginning and end dates you are available to work?

09

What days of the week are you available to work?

• Sunday
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday

10

What hours are you available to work

• Morning
• Afternoon
• Evening

Required Question