Title: Retail Specialist
State Role Title: Retail Specialist II
Hiring Range: $16.00 per hour
Pay Band: 2
Agency: Virginia Museum of Fine Arts
Location:MAIN MUSEUM
Agency Website:vmfa.museum/jobs
Recruitment Type: Agency Employee Only – A
Job Duties
* Open to current VMFA Employees only *
The VMFA Shop is currently seeking an enthusiastic and positive retail professional for the role of Retail Specialist.
The Retail Specialist is a part time, non-exempt position without benefits scheduled to work a minimum of 12 hours a week and up to 1,450 hours annually (May 1-April 30) that is available a minimum of 3 shifts a week.
About us:
The VMFA is a state supported, privately endowed educational institution created for the benefit of the citizens of the Commonwealth of Virginia. Its purpose is to collect, preserve, exhibit, and interpret art, to encourage the study of the arts, and thus to enrich the lives of all. As an extension of the museum, the shop is committed to offering high end, unique products that complement the museum’s collection; and providing consistent and exceptional service to all our guests.
Diversity and inclusivity are at the heart of what we do at Virginia Museum of Fine Arts, and we are committed to upholding these values in our retail and foodservice operations. As an extension of the museum’s mission to enrich the lives of all, our Enterprise Operations are passionately dedicated to opening the museum’s doors to people from all backgrounds, including all races, ethnicities, genders and abilities.
Agency Employee Benefits
Agency employees enjoy benefits such as free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, as well as discounts in Amuse Restaurant, Best Café and VMFA shop.
Job Description:
The Retail Specialist (RS) performs all the duties of a Sales Associate but takes on a more active role on the team either through visual, operational or training projects.
The RS will partner with the Store and Assistant Manager to choose one of these areas to train and develop additional skills in and apply those to their daily routine.
The RS will also be trained on opening the store, register changeover and posting and settling transactions.
The RS will defer to the Sales floor Supervisor and/or Assistant Manager if additional support is needed handling any issues that arise.
Hour Requirements:
The Retail Specialist is a part time, non-exempt position without benefits scheduled to work a minimum of 12 hours a week and up to 1,450 hours annually (May 1-April 30) but must be available for 3 shifts a week.
Minimum Qualifications
Departmental Competencies:
Adheres to the Museum’s EDIA policies and demonstrate these on the sales floor and customer interactions
Ability to work a flexible schedule, including days, evenings, weekend and holidays
Ability to read, write and comprehend directions and instructions, basic computer skills
Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public
Ability to maintain professional demeanor and appearance
Ability to function efficiently, professionally and graciously in a fast-paced, high-pressure environment providing a high standard of customer service
Ability to work well as part of a team and independently
Ability to stand for long periods of time with scheduled breaks
Willingness to learn about our collections, products and events
Ability to attend trainings and meetings
Ability to communicate with the public in person
Role Specific Requirements:
Minimum 6 months working in the Museum Shop
Completed all onboarding training modules and any additional trainings required by management
Proficient in all POS functions and able to perform these with minimal error including processing returns and exchanges, departmental purchases, and product lookup
Capable of assisting associates with Counterpoint issues and training new associates on Counterpoint functions when needed
Ability to open, close and reconcile tills and post transactions for the day
Ability to effectively multitask on the sales floor
Proficient in all shop policies and procedures
Partners with management on an ongoing project in either a visual, training or operational area of the store
Additional Considerations
Previous managerial experience a plus
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Special Requirements:
Selected candidates must pass a criminal history background check.
Special Instructions to Applicants:
Please submit three (3) references. Provide full name, phone number and email address. References may be attached in a separate document in the “other” field in the portal; or they may be included with the resume or cover letter. Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.
Interested individuals must submit an online application. Posting is open until September 29th, 2023. Applicants are encouraged to apply early, as posting may close after five business days.
Please contact the HR office at recruitment@vmfa.museum if you need assistance. VMFA is an EEO/AA and Virginia Values Veterans (V3) Certified Employer.
Contact Information
Name: Human Resource Services
Phone: please email
Email: recruitment@vmfa.museum
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.