Salary: $100,000.00 – $115,000.00 Annually
Location : Fulton Co., GA
Job Type: Full Time
Job Number: 2024-58858
Division/Office: OHR – Office of Human Resource
Unit: Office Of Human Resource Mgt.
Opening Date: 09/21/2023
Closing Date: 10/5/2023 11:59 PM Eastern
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities.
Start your career in public service. The Georgia Department of Human Services (DHS), Office of Human Resources (OHR) is seeking an experienced leader to provide strategic direction and leadership to oversee OHR process improvement solutions. The Deputy Director will have approximately four professional direct reports. This role will report directly to the Deputy Commissioner for Human Resources and sit within the OHR senior leadership team. This position is located in Atlanta, Georgia, Fulton County.
JOIN OUR TEAM!!!
Job Description
The Deputy Director of the Center of Excellence (CoE) requires an in-depth understanding of how organizational capabilities interrelate across the functions. The CoE Deputy Director, analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements.
The role will own the oversight and responsibility for the organization’s data reporting, performance management, analytics, and governance of functions within the organization. They will also be responsible for, but not limited to, communications strategy and implementation, innovation management, and technology (in partnership with other shared service teams i.e. Office of Communications, Office of Enterprise Development, Office of Information Technology , Office of Procurement and Contracts, etc.), process improvement, and workload prioritization. The scope and scale of this role is extremely vast. Candidates must come with an experienced leadership background and with deep knowledge of how to lead teams and manage via influence.
In addition to leading the Center of Excellence (CoE) function, it is expected the new leader will also provide the strategic vision for the function – exploring and incorporating industry best practices for service delivery. The CoE Deputy Director will proactively drive process improvements in several key operational areas to meet and exceed enterprise goals. It is critical that the leader is skilled in people leadership. The leader should be able to inspire their team to excellence, have a passion for coaching and developing talent, and take a ‘people/talent first’ approach in their leadership style.
The individual should be a strong communicator and can build relationships with other senior leaders across the DHS enterprise. They should understand how to build creditability in a complex organization and use the skill of influence in getting things done.
Core Competencies
- Ability to ensure that solutions are created with end-user ‘experience’ being at the center of the design, planning, and implementation.
- A well-rounded leader who partners effectively with stakeholders and who can earn
- the respect and trust of peers and members of the executive leadership team.
- Strong communication skills – both written and oral.
- A high energy, proactive, dynamic, and committed leader who instills passion in
- both internal and external audiences.
- Demonstrated attention to detail.
- Demonstrated track record using sound judgement in ambiguous situations.
- Ability to leverage resources across the enterprise.
Minimum Qualifications
- Bachelor’s degree from an accredited college and/or university in business administration/management, engineering, information technology, human resource management, supply chain and logistics, or science/technical related field is required.
- Candidates should have had a successful career showing consistent career progression into roles of increasing responsibility, complexity, and scale.
- Demonstrated track record of introducing innovation and best practices into a complex organization.
- Five (5) or more years experience improving performance and service metrics, and significantly reducing expenses; a strong focus on metrics, data, and financial results.
- Five (5) or more years of demonstrated ability to manage and implement technology solutions to support enterprise objectives.
- Plan and drive performance management sustainment initiatives.
- Five (5) or more years of experience manage performance to Key Performance Indicators/Service Level Agreements.
- Five (5) or more years evaluate current resource allocations to assure staff is properly positioned base on their technical capabilities and effectiveness.
- Management contact and oversight for special initiatives and CoE projects.
- Define and communicate industry Best Practice solutions.
- Five (5) or more years of leading broad teams of 5-10 resources.
- Five (5) or more years’ experience working in Strategy, Consultancy or Process Improvement.
Additional Information
For more detailed information about the Georgia Department Human Services
Employment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863
Flexible Benefits: 1-877-342-7339
Retirement
State employees participate in the Employee’s Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
What is your highest level of education completed?
- Doctorate Degree
- Master’s Degree
- Bachelor’s Degree
- Associate’s Degree
- Some College/Tech
- High School Diploma
- GED
- None of the Above
02
How many years of experience do you have managing subordinate managers and supervisors? This experience MUST be shown on your application.
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
03
How many years of direct experience do you have implementing best practices to include analyzing and making improvement recommendations for policies and procedures? (Experience must be shown under work experience on the application).
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
04
How many years of experience do you have managing teams of at least 5 employees?
- None
- Less than 1 Year
- 1+ Year
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
05
How many years of work experience do you have involving mentoring and coaching professional staff?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
06
How many years of experience do you have with organizational development and planning? (Experience must be shown under work experience on the application).
- None
- Less than 1 year
- 1+ Years
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
07
How many years of experience do you have managing Key Performance Indicators (KPIs) / Service Level Agreements (SLAs)?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- 4+ Years
- 5 or more Years
08
How would you rate your ability to communicate and build relationships with senior leaders across an organization?
- Neutral
- Strong
- Very Strong
09
Do you have demonstrated experience analyzing and reporting performance management results within a large organization?
- Yes
- No
10
Do you have demonstrated experience utilizing technology to improve organizational processes and design for a large organization?
- Yes
- No
Required Question