Lead Customer Service Representative
Department of Revenue
Annual Salary: $ 39,399.92
Location: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position provides direct supervision and guidance to team members. Candidates will train and educate new team members while establishing and maintaining effective working relationships in an effort to provide every customer the best experience every time.
This position works closely with our Collections General Council, your co-leaders, and manager to develop effective collection strategies. You will work closely with outside Collection Agencies, Missouri State Courts, and Prosecuting Attorneys.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Produce and maintain production reports.
- Establish and maintain positive working relationship by communicating effectively with your staff and your internal and external customers.
- Assign work priorities for your team.
- Supervise, educate, monitor, and collaborate with team members and co-leaders to improve processes.
- Hold monthly ENGAGE meetings with your team members.
- Work with the Department’s new Genesys phone system to ensure the Revocation line is staffed and the queue is being handled.
- Review and oversee Leave Track for your Team
CORE COMPETENCIES NEEDED:
Positive Attitude Computer Literacy Effective Writing
Dependable Excellent Customer Service Self-starter
Attention to Detail Clear Communication Organizational Abilities
QUALIFICATIONS:
- Two or more years as a Customer Service Representative, with leadership experience preferred (substitutions may be permitted)
- Intermediate Excel skills
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all.
The State of Missouri is an equal opportunity employer.