Account Coordinator, B2C

Description

We are North America’s largest book distributor with over 70,000 customer store locations. We move over 325,000,000 books per year and work with over 700 retailers and 500 publishers. If you want to end every day knowing that you helped deliver a book into the hands of readers across America, let’s talk. We are recruiting for an Account Coordinator, B2C based out of our corporate office in Oak Brook, Illinois.

Entry level role that will perform specific tactical job functions through cross-functional management of multiple internal departments.
What You Will Be Doing:

• Secure images and title metadata from the publishers.
• Submit title set-up forms to customers and input SKU information in the distribution system.
• Act as a customer support agent – communicate effectively with the Readerlink team member who manages the clients through written and verbal communication to ensure that outstanding service is given, meeting each request and deadline.
• Set up virtual bundles in the internal system and communicate those details to the customer.
• Responsible for submitting purchase orders, tracking and monitoring inbound shipments, processing promotional orders, and tracking placement reports.
• Add titles to the internal system as needed.
• Participate in customer-facing calls and advocate customer needs to internal teams.
• Monitor customer’s online sites to ensure titles are available and all content is complete and accurate.
• Work closely with account management team and support other internal departments to meet customer expectations.
• Needs to be able to quickly assess a customer inquiry or account task, determine solution or information needed and own the process through completion and follow-up.
• Produce ad-hoc sales reports and stock-level information.
• Explicit dedication to company, account team and key retailers.
• Daily communication with Readerlink’s retail customer.
• Primary liaison with Readerlink Distribution Centers to coordinate needed service/execution levels.
• Provides administrative/account support as needed.
• Must be able to multi-task, meet deadlines, and manage the needs of the DC’s, Inventory and account management team.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• Associate or Bachelor’s degree required.
• Advanced Excel and Microsoft Office skills preferred.
• Detail oriented, strong organizational skills, flexible, and efficient.
• Must be focused on continuous improvement and be self-motivated.
• Excellent interpersonal skills and communication in person, on the phone and via email.
• Advanced Excel skills preferred.
• Ability to multi-task and prioritize multiple projects and requests.
• Basic math skills required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Ability to create and write reports.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving variables.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast paced, team environment.

Salary: Starting at $45,000.00

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.

ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans.If you need an accommodation to assist with completing the electronic application, please email your request to [email protected], or call: (708) 356-3737.

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [email protected], or call: (708) 356-3737.