PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
Support clients of the PacifiCorp systems. Desktop support responsibilities include; imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.
Responsibilities
- Under direct supervision, provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.
- Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
- Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
- Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.
- Perform other tasks as requested or assigned.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of two years additional directly related technical experience is required.)
- Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.
- Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system in a Novell environment.
- Verbal and written communication skills.
- Ability to work well independently and with others.
- A+ Certification
Additional Information
Req Id: 111227
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: PacifiCorp Corporate
Schedule: FT
Hiring Range: $59,100 – $69,500
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp’s policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
All offers of employment are contingent upon the successful completion of a background check and drug screening
Nearest Major Market: Portland Oregon