Energy Operations & Vendor Coordinator (37.50 hr/wk) $24.88-$26.40

Job Type

Full-time

Description

DEPARTMENT: Energy Programs

POSITION: Energy Operations & Vendor Coordinator

LOCATION: Greenfield

STATUS: Non-Exempt

SUPERVISOR: Energy Director

POSITION SUMMARY

The Operations & Vendor Coordinator is responsible for the energy efficiency and heating system vendor process from referral to service completion and to ensure wrap-around departmental services. This position is the direct vendor contact for heating system work orders and other related client-based needs including submission and tracking of utility project funding requests. The Operations & Vendor Coordinator receives referrals from a state-wide system and is responsible for intra-agency referrals through CAPV’s Hyphen database for Energy Programs services. This position supervises the Referral Specialists and the Energy Programs Scheduler.

ESSENTIAL RESPONSIBILITIES

1. Maintain databases that track client processes to ensure accurate and complete client services across multiple funding sources and activities.
2. Manage statewide client referrals from funding sources and internal referrals from within the agency. Ensure the referrals are followed up on and that client is receiving all applicable efficiency program options.
3. Manage non-emergency referrals from within the program and external from the statewide referral board will be tracked and followed up on to ensure service.
4. Monitor existing tracking systems for Energy client services.
5. Ensure client eligibility for multiple programs and activities.
6. Manage the Energy Efficiency Program main phone lines.
7. Learn and maintain knowledge of multiple utility information systems.
8. Track, report, and monitor flow, client wait lists, and overall program outcomes.
9. Create, issue, and track heating system repair work orders.
10. Troubleshoot and resolve issues for the eAssist Conservation (CSG) database, Monday.com, and other platforms.
11. Represent Community Action Energy Programs by participating in community partnership meetings with other energy organizations.
12. Coordinate information meetings for other agencies on Energy Program services.
13. Supervise Referral Specialists and the Energy Programs Scheduler, including monitoring incoming referrals and scheduling services.
14. Supervise the departmental programs and personnel in compliance with agency policies and procedures.
15. Select, train/orient, and supervise department personnel.
16. Inspire and motivate others to achieve increasing levels of performance excellence. Takes an active leadership role in valuing and promoting different perspectives and opinions and approaches throughout the agency.
17. Evaluate performance and recommend compensation, promotions, and disciplinary actions.
18. Comply with agency and funders’ reporting and documentation requirements.
19. Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
20. Maintains strictest confidentiality.
21. Performs related work as requested by the Energy Director or their designee.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.

Requirements

ESSENTIAL QUALIFICATIONS

• Associates degree in related field.
• Three years of office systems and customer services experience.
• Experience with monitoring and tracking in database software.
• Additional appropriate education may be substituted for experience or
• Additional directly related experience may be substituted for education.

SKILLS REQUIRED:

• Proficient computer skills: using a mouse, email, Microsoft office, and tracking databases
• Understanding of data capture and tracking methods
• Excellent oral and written communication skills
• Excellent customer service skills
• Highly developed organizational and time management abilities.
• Responsible, dependable and detail oriented.
• Ability to maintain positive, professional working relationships with vendors and staff.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.
• Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for long periods of time, standing, talking and listening.
• Working in an indoor office environment in which the noise level is often quiet.
• Some bending and stretching required.
• Occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms.
• Working under stress and use of telephone required.
• Manual dexterity is required for frequent use of calculator and computer keyboard.
• Requires occasional lifting of up to 20 pounds.
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• Occasionally required to drive, walk and climb stairs.
• Occasionally lift and/or move up to 20 – 30 pounds.

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) for hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy. Successful completion of a background record check for NGRID contract through Accurate Background.?