WHO WE ARE
The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually.
Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary.
With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.
It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
ABOUT THE ROLE
Trustly North America’s Customer Success team is seeking a Customer Success Manager – Gaming who will create and maintain deep and impactful relationships with our iGaming and digital sports betting merchants. Using Trustly’s proprietary value realization framework, the Customer Success Manager aligns Trustly’s products and services with a merchant’s success criteria to drive more revenue, reduce costs, and engage more consumers.
WHO YOU’LL WORK WITH
On the Customer Success team, we work alongside payment experts to drive revenue growth and market success by establishing strong partnerships with customers and building brand awareness through effective go-to-market strategies. We are revolutionizing the industry by transforming the way that consumers pay and merchants receive payments. At our core, we are allies in our clients’ success, constantly seeking opportunities where our products and services can deliver unparalleled value. We are looking for people with relentless drive, exceptional interpersonal skills, and a strong desire to make a positive impact on the success of our organization.
WHAT YOU’LL DO
- Act as a strategic advisor and results owner for a portfolio of iGaming and sports betting merchants while serving as a trusted partner.
- Using Trustly North Star, understand and articulate the merchant’s executive priorities, and then define partnership objectives and initiatives where Trustly’s products and services will drive incremental merchant value.
- Work with Sales, Product, Engineering, Professional Services, Business Intelligence, and Marketing to ensure deployments lead to sustained merchant value and ongoing success.
- Analyze, monitor, and interpret merchant performance (e.g., conversion, share of payment volume, financial institution connectivity, net losses) and collaborate across Trustly teams to resolve issues and increase effectiveness, escalating when necessary.
- Produce and deliver executive-quality presentations to drive key business insights and strategic initiatives.
- Conduct regular business reviews with merchants and internal stakeholders.
- Collaborate and share merchant feedback with internal Product, Engineering, and other cross-functional colleagues to enhance ongoing product development efforts.
- Keep up with industry trends and develop a deep understanding of merchants as well as Trustly’s competitors.
- Anticipated travel of 25%.
WHO YOU ARE
- 3+ years of driving transformation with enterprise clients – e.g. at a Management Consulting firm (Big-5/MBB Strategy and Operations Practice) or a digital marketing agency focused on digital checkout flows; experience in Payments is a significant advantage.
- Passionate about the Sportsbook/iGaming industry as a player or industry professional.
- Expert-level skill at authoring and delivering executive-level readouts and presentations to drive change.
- Extremely data-driven; ability to understand data sets and leverage this data to create business narratives to motivate business change or highlight root causes of business outcomes.
- Ability to establish relationships with client stakeholders across finance, digital product management, marketing, etc. to drive consensus outcomes.
- Experience creating data-driven value cases to drive business priorities.
- Ability to successfully manage multiple client interactions and projects with high quality and grace under pressure.
- Comfort level working internally across product, engineering, support, and sales to align strategies that drive client outcomes.
- Excellent executive presence and communication skills.
- Intellectually curious with an analytical mindset, and accompanying skills with Microsoft Excel, PowerPoint, and Google Suite to generate deliverables.
- Desire and capacity to work in a fast-paced, dynamic, and rapidly changing startup environment.
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$100,000 – $125,000 a year
SALARY RANGE: $100,000 – $125,000
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.
We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
– Flexible paid time off & generous PTO accrual plans
– Comprehensive medical, dental, vision, and other insurances
– Flexible spending accounts for medical and dependent care
– Home office set-up allowance
– Internet stipend
– Retirement plan match for 401k and RRSP
– Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.