LEAD CENTRALIZED PATIENT SCHEDULER

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a Lead Centralized Patient Scheduler to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

Tri-City Cardiology has a vision to be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.

• Position Location: East Mesa/Admin Office (Power & Main)
• Schedule: Flexible Schedule Either: Mon – Fri 9:00 a.m. – 6:00 p.m. (40 hours) -OR- Tues – Fri 9:00 a.m. – 6:00 p.m., Sat 8:00 a.m. – 12:00 p.m. (36 hours)
• Pay: $20.00 – $23.00

TCC PERKS!!!

• Immediate Holiday Pay
• Annual Movie Night – invite your family too!
• Years of Service Awards
• Reward & Recognition Program!
• Medical Benefit as low as $30.30/per pay-period

POSITION SUMMARY

This position monitors, coordinates, and reports on the flow of the calls that are coming into the practice along with supporting the communication technology of the practice. This position also assists with acting as a key communication and scheduling representative for incoming calls into the practice and outbound calls, patient portal scheduling requests and website inquiries. This position serves as the team lead supporting the Centralized Patient Scheduler team.

ESSENTIAL FUNCTIONS:

1. Answers all incoming calls in all assigned phone queues per the TCC Service Standards.
2. Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question.
3. Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule.
4. Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service.
5. Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy.
6. Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart.
7. Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders.
8. Enrolls patients in the Patient Portal if not already enrolled.
9. Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.
10. In addition to the duties as a Centralized Patient Scheduler, works with supervisor to lead the workflow of the team.
11. Works with supervisor to identify and maintain certain level of calls in queue.
12. Supports adds, moves, and changes within the phone system on the Intermedia.
13. Assist with the research and investigation through the Intermedia/Miarec system on TCC incoming or outgoing calls.
14. Monitors new patient orders.
15. Monitors the inbox for nuclear orders.
16. Monitors the website inquiries.
17. Assists in Training new hires and instructs new hire orientation Scheduling Training
18. Receive API/after-hours email and work/delegate incoming messages.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position

SCOPE AND COMPLEXITY

Incumbents in this position are required to be knowledgeable in all areas of the organization and have a basic understanding of medical terminology and cardiac procedures. This position interacts with patients, physicians, management, and employees in both written and verbal form. The incumbent handles a large variety of simple, complex and escalated issues.

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications

• High school diploma or GED required

Preferred:

• Two years of experience as a telephone receptionist/customer service rep.

Skills/Knowledge/Ability

• 40 wpm typing
• Knowledge of basic computer and math skills.
• Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
• Ability to multi task.
• Excellent verbal and written communication skills presented in an effective, clear, calm, friendly and professional manner.
• Ability to effectively communicate to all internal and external customers.
• Manages tasks in a timely fashion.
• Ability to read and interpret documents.

Eligibility

All employees must be able to provide proof of their identity and their right to work in the United States.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

• Competitive wages
• Monday-Friday work schedules
• Health, Dental & Vision Coverage (1st of the month following hire)*
• 401(k) retirement plan*
• Paid Time Off (PTO)*
• Paid Sick Leave (PSL)
• 7 Company Paid Holidays*
• 100% Company Paid Life Insurance*
• Supplemental Insurance*
• Employee Assistance Program

*Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our website: www.tricitycardiology.com

About Tri-City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.

Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of Top Doctor recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nations leading medical schools and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.