Description
Mgr, Engineering
Syneos Health ® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
JOB SUMMARY
Supervises and supports management and staff responsible for the implementation, configuration, and operation of the Company’s IT infrastructure and applications. This is a customer-facing role with regular interactions with various client team members for data management services offered within the Deployment Solutions department of Syneos Health. The candidate will be the technical contact responsible for the management of account projects that include collecting, processing, analyzing, and loading of data and information regarding sales performance, operational effectiveness, and market position. Candidate should be comfortable working in an environment that is driven by process governance to ensure consistency and efficiency across client implementations and ongoing production control activities. Works closely with internal teams including Project Management, Incentive Compensation, Analytics & Reporting, and Client Services to determine project scope and data expectations to ensure the success of ongoing data exchange processes.
JOB RESPONSIBILITIES
- Works independently performing initial data loads and ongoing data updates into CRM application and creates ad-hoc extracts/reports and troubleshoot issues at the request of clients and sales management.
- Works very closely with the client, Sales Analytics, and Syneos Data Management team to ensure CRM data is ready for field launch.
- Provides level III support to field users.
- Performs quality control functions on all deliverables including standard deliverables, ad hoc data loading, and extraction projects.
- Develops and maintains project documentation including work instructions for all repeatable tasks.
- Provides feedback in design of new integration initiatives.
- Meets with Sales Management and Clients to establish, monitor and review deliverables.
- Oversees data tasks performed by junior team members and provides guidance and support where necessary.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
The annual base salary for this position ranges from $85,500.00 to $175,700.00. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.
Qualifications
QUALIFICATION REQUIREMENTS:
- Education: bachelor’s degree or graduate degree, preferably in Computer Science, Technology or Engineering
- 5+ years of experience in working with data management teams supporting Pharma field operations is required.
- 5+ years of experience in data-centric implementations such as SFA/CRM and Business Intelligence Tools
- 5+ years of experience with data warehouse, Master Data Management (MDM), and data integration initiatives
- Strong experience reading and writing queries in SQL Server or Azure SQL database is required.
- Strong organizational skills
- Experience working in a production environment for multiple clients in a compliance industry.
- Experience leading a small team of Data Analysts onsite/offshore is highly desired.
Preferred:
- Experience with Salesforce.com/Veeva or a similar CRM system
- Prior experience with Veeva Network
- Experience with Python scripting
- Experience in Pharmaceutical and Life sciences implementations and awareness of commonly used data sources for Customer Master and Sales information
- Experience with Cloud data platforms such as Microsoft Azure Synapse, Databricks, AWS Redshift or Snowflake is desired.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health .
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.