Salary: $47.85 – $71.80 Hourly
Location : Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Job Number: 2023-01814
Department: Community Safety & Communications Center
Opening Date: 10/03/2023
Closing Date: 10/17/2023 4:00 PM Pacific
Language Premium: No
Position Description
The Community Safety & Communications department is home to Seattle’s 911 Center, which handles approximately 900,000 calls per year and is staffed 24 hours per day, 365 days per year. It also houses the Seattle Community Crisis Responder team, which enhances public safety through provision of mental health professions available to respond to people experiencing non-violent mental health crises or quality of life concerns.
We are seeking an innovative Dual Dispatch Program Manager to support the development of staffing design, operational protocols, quality assurance and improvement, and management strategies for the new dual dispatch program.
Job Responsibilities
- Direct the operational strategy, planning, and field execution of the dual dispatch team.
- Establish effective partnerships across all City and County service providers.
- Lead the development of Department policy related to communications and external affairs.
- Create a quality assurance and quality improvement process for the initial 12 months of the dual dispatch program.
- Actively support goals in promoting diversity and social justice, in service to the City’s Race and Social Justice Initiative.
- Support and manage critical stakeholder awareness and ensure an effective feedback loop to inform continuous improvement.
- Host and manage dual dispatch team meetings and interdepartmental co-response meetings,
- Provide ongoing project updates for the CSCC leadership and other city stakeholders.
- Establish and maintain good working relations with department personnel, staff, vendors, peers, and management.
- Design a wellness strategy for community crisis responders to mitigate the effects of compassion fatigue and potential secondary trauma.
Qualifications
A successful applicant will have a professional career that reflects a commitment to public service and excellence in crisis care. This experience should be complemented by demonstrated ability in most of the following areas:
- A master’s degree in social work and at least 5 years of professional social work or mental health provision
- Exceptional oral and written communication skills, including the ability to tailor content for different audiences with different priorities.
- Demonstrated ability to manage multiple projects and tasks and to effectively organize projects and people.
- Experience in co-response and/or alternative response
Additional Information
The Ideal Candidate Will Possess:
- Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants.
- Effective communication skills including written, active listening, and non-verbal communication.
- Effective skills in case investigation and management, evaluation of facts/circumstances and clients and crisis management.
- High cultural and emotional intelligence. Strong commitment to dignity and respect for all persons.
- Strong leadership and program/project management skills.
- Effective skills in case investigation and management, evaluation of facts/witnesses and clients and crisis management.
Work Environment and Physical Demands:
- Required to stand, walk, or bend for extended periods of time.
- Required to work nights, evenings, weekends, and/or holidays.
- Required to be exposed to adverse weather conditions.
- Exposed to toxic / hazardous / biohazard substances.
- Required to operate automotive vehicles.
- Required to lift up to 50 pounds.
- Work involves sensitive contact with people who are in crisis and / or maybe utilizing substances.
Compensation and Benefits: This position is classified as a manager 2, CLPS and is FLSA exempt. The full salary range for this position is $47.85 – $71.80 per hour. The City of Seattle offers a comprehensive benefits package including vacation, 12 official holidays and 2 floating holidays, sick, and paid parental leave as well as medical, dental, vision, life, and long-term disability insurance for employees. Employees also have the opportunity to participate in a defined benefits retirement program. More information about benefits can be found at
Application Process: For your application to be accepted you must:
Complete the online City Application.
Attach a resume detailing your relevant experience.
Attach a cover letter describing your interest in the position and how you meet the above listed qualifications.
Application Submission Guidelines: All applicants are required to apply on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site.
The required documents listed in the above “Application Process” section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted.
Background Check Requirements: Applicants are subject to a criminal history investigation of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information. Employment is contingent upon the verification of credentials and successful outcome of the background investigation.
Race and Social Justice Initiative: The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
Who may apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The CSCC encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City’s website at: