Requisition No: 813615
Agency: Environmental Protection
Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST – 37020046
Position Number: 37020046
Salary: $42,000 Annual
Posting Closing Date: 11/30/2023
Distributed Computer Systems Specialist
State of Florida
Department of Environmental Protection
OPEN COMPETITIVE
** This is an ongoing advertisement and applications will be reviewed as they are submitted. This advertisement will be used to fill multiple vacant positions with this job title. **
Our Organization and Mission:
The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem.
The Work You Will Do:
DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Distributed Computer Systems Specialist. This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.
The Difference You Will Make:
DEP relies heavily on science and technology in order to meet its mission and continually advances modern methods, platforms and innovations for this purpose. Examples at DEP include an application architecture leveraging Azure Kubernetes, a cloud-based server infrastructure, an industry leading data analytics platform, and an advanced security management solution.
How You Will Grow:
DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications you could earn include:
- CompTIA A+, Security+, Network+
- Cisco CCNA, CISSP
- PMP®; ScrumMaster
- GISP® (Certified GIS Professional)
- Microsoft Certified DevOps Engineer, Azure Solutions Architect
- Oracle Certified Professional
- Florida Certified Contract Manager (FCCM)
- Florida Certified Contract Negotiator (FCCN)
Where You Will Work:
This position is in Florida’s capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.
This is an on-site position.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Pay: $42,000.00 Annual
Your Specific Responsibilities:
Specific duties and responsibilities include:
- Provide second-level desktop support and problem resolution to local and remote users, technical assistance regarding software, hardware, communications, printers databases, and account management. Resolve user-reported problems as expertise permits using available tools and following procedures. Enforce desktop support service level agreements in consultation with end users to establish problem resolution of end user issues.
- Log, track, route, escalate, and respond to all service requests using standard service desk software. Maintain communications with customers throughout the resolution process. Record and document all actions taken through the problem-solving process. Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
- Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines. Analyze, troubleshoot, and correct individual and office network connectivity problems. Coordinate with appropriate Systems staff as required.
- Research new technologies relevant to your duties regarding emerging products or services and make recommendations to supervisor. Identify methods/techniques for improving the use of existing hardware and software. Attend technical meetings and training sessions to maintain knowledge and skill set. Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities. Maintain a central repository supporting assigned functions, duties, and responsibilities using effective organizational methods which provide opportunity for knowledge transfer. Maintain proficiency in the use of office equipment, software applications, technical writing, and a working knowledge of established policies, procedures, and directives necessary to accomplish daily assignments and responsibilities.
- Employee is expected to identify and meet the needs of customers in order to provide excellent customer service. Employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers when representing the Department or State. This position serves as a customer support representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services. Provide assistance and fully support the efforts of the agency’s Information Technology Strategic Plan. Demonstrate strong relationship and interpersonal skills in working with program staff and the vendor community.
- Perform other duties as assigned.
Attendance is an essential function of the position.
Required Knowledge, Skills, and Abilities:
- Excellent written, oral, and interpersonal skills
- Keen attention to detail
- Highly self-motivated and directed
- Ability to absorb new ideas and concepts quickly
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience in working both independently and in a team-oriented, collaborative environment
- Very strong customer service orientation
- Occasional travel between training locations required
- Ability to maintain a valid driver’s license
Minimum Qualifications:
- Valid driver’s license
Preferred Qualifications:
- A minimum of one year of help desk experience is preferred.
BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.
DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:
HR_VeteransPreference@dep.state.fl.us
HR_Recruitment@dep.state.fl.us
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.