Job Details
Level
Experienced
Job Location
91 – Smart Buildings – Round Rock, TX
Remote Type
N/A
Position Type
Full Time
Education Level
High School
Salary Range
$22.00 – $26.45 Hourly
Travel Percentage
None
Job Shift
Night Shift
Job Category
Construction
Description
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders
within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written
communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who
are willing to learn and grow with the company.
A Service Coordinator will:
Enter and dispatch work orders
Ensure that work orders have been received by subcontractors
Verify the scheduled time and date of the work
Enter accurate and complete notes in the system of correspondence with customers and
subcontractors
Act on all incoming phone calls
Closing all service calls in the system when work is complete
Update customer web based portals
Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
Purchasing support
Accounts Payable Processing
Accounts Receivable Processing
Other duties as assigned.
Qualifications
QUALIFICATIONS
PERSONAL SKILLS
Thrive and adapt to a fast-paced dynamic environment.
Maintain a strong ability to manage and complete projects under tight deadlines.
Possess professional written and oral communication skills.
Maintain an ability to see the larger picture.
Retain a positive attitude with open, respectful communication.
Be a resourceful problem solver that values creativity in decision-making.
Possess high organizational skills
Be able to delegate, monitor, and adjust action items
#OOMPA5
TECHNICAL SKILLS
Proficient in Google Gmail. Google Apps, & Google Earth
Proficient in Microsoft Excel
Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
Familiarity with financial software
Familiarity with cloud-based tracking software platforms
JOB REQUIREMENTS
High School Diploma or General Education Degree
One year experience
Valid driver’s license
Must be able to pass a drug and background screen
Experience and knowledge in lighting /electrical/ construction a plus!
FSG is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.