Amazon Web Services (AWS) in Seattle, a subsidiary of Amazon.com and a leader in cloud computing, is seeking a talented senior social media operations manager.
In this role you will be responsible for the social operations and administration of the AWS Social Media team. You will be responsible for the administration of the AWS Sprinklr environment with 300+ users and the administration of 75+ AWS brand social media accounts. You’ll work across the WW Marketing organization to implement social operating processes and procedures that raise the bar and build best-in-class social marketing motions. You will manage critical AWS social media tools and processes including internal training and support, employee use of social media, and publishing tools.
Ideal candidates must have an incredibly strong understanding of the social media landscape, experience administering brand accounts on social platforms, strong written and verbal communications skills, strong project management skills, the ability to influence others, and strong cross-functional leadership. This role requires an individual who can simultaneously dive deep into the day-to-day issues of our global social media properties and at the same time think big about the social media industry and the trends that are emerging.
Key job responsibilities
The Sr. Social Media Operations Manager will partner across all tools and operational processes than support the Global Social Media program including:
• The administration of the AWS Sprinklr environment and supporting 300+ active users.
• Own functional/operational social media support tickets, requests, escalations, etc. from AWS social media users.
• The administration of 75+ AWS brand social media accounts across existing (Facebook, Instagram, LinkedIn, TikTok, and Twitter/X) and emerging social platforms.
• Define and maintain organizational best practices and standard operating procedures.
• Develop operational processes and the delivery of associated documentation to all end users across the organization.
• Explore new and emerging social platforms for further expansion of the AWS footprint at scale.
• Develop and host training for employees on AWS social media processes and procedures.
• Partner with internal teams including AppSec and InfoSec to ensure operational rigor and security compliance across all social media marketing motions.
Basic Qualifications:
• 6+ years of administering an enterprise Sprinklr environment with 250+ users
• 6+ years of administering enterprise social media accounts with multiple users and varying level of user access
• 6+ years of developing and delivering operational process documentation in support of enterprise social media marketing activity.
• 6+ years of experience in enterprise social media administration/operations
• A deep functional knowledge of the current and forward-looking social media landscape including hands-on administrative experience with platforms including but not limited to; Meta Business Suites, LinkedIn Business Manager, and TikTok Ads Manager.
About the team
The AWS Social Media Team is part of the AWS WW Marketing organization. We are responsible for defining AWS social media brand marketing strategy, overseeing social brand style & voice, brand account administration & governance, all AWS social media policies, performance audits, social listening, and social media training. We also spearhead the planning and execution of strategic social campaigns by partnering with connecting with AWS teams across the organization. Our team is responsible for the administration and performance of the AWS social portfolio consisting of 90+ brand accounts across all social platforms.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | New York, NY, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 6+ years of professional non-internship marketing experience
– Experience using data and metrics to drive improvements
– Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
– Experience building, executing and scaling cross-functional marketing programs
– Experience communicating results to senior leadership
PREFERRED QUALIFICATIONS
– Experience with Marketo, or similar email platforms
– 6+ years of managing social media agencies, vendors, tools (e.g., Bitly), and platform relationships at an enterprise level.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.