Amazon’s Central Response and Reliability Engineering PMO is a team of TPMs which drive end-to-end programs and best practices across the entire Stores organization to increase availability, reduce risks and improve engineering excellence. We provide technical solutions, processes, best practices and guidance for engineering teams to ensure retail customers have the best possible experience. We also prepare, execute and evaluate the engineering efforts related to Amazon’s largest retail events (Prime Day, Black Friday, Cyber Monday).
As a Principal TPM on the Consumer Reliability Engineering PMO team, you will own the short term (current year) and long term (3+ year) vision for the team, influence how the team operates and determine the most important new programs to initiate. You will define, scope and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of business/system requirements and creation of software architecture specifications. You will raise the bar for engineering excellence by assessing, improving and automating existing programs, tools, processes and operations. You will force-multiply your impact by introducing programs focused on improving software availability/reliability, process automation, major retail event execution, effort reduction and cost reduction across hundreds of tier-1 service teams and thousands of engineers.
Your ability to remove ambiguity, manage dependencies, communicate effectively, and dive deep into technical details is essential. Successful candidates will be able to balance think big with realism, deliver achievable software plans, while communicating progress to executive audiences.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | New York, NY, USA
BASIC QUALIFICATIONS
– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience contributing to engineering discussions around technology decisions and strategy related to a product
– Experience managing technical products or online services
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
– Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
– Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.