Microsoft is committed to ensuring that we develop and deploy our Artificial Intelligence (AI) technologies in ways that uphold our AI principles and warrant people’s trust. The Office of Responsible AI plays a leading role in this effort as part of Microsoft’s Corporate, External, and Legal Affairs (CELA) division.
With a cross-company mandate, we establish internal policy for how our engineering and sales teams implement responsible AI practices, enable our community of Responsible AI Champs to support the rollout of our responsible AI program, and review engineering and customer projects that require additional input based on potential impact. We also help to shape new laws, norms, and standards to advance responsible AI for the benefit of society at large.
The Sensitive Uses program within the Office of Responsible AI is responsible for collaborating with teams across Microsoft to provide consulting and issue policy guidance for Microsoft’s most sensitive and cutting-edge AI products, initiatives, and partnerships. From working alongside engineering colleagues on product development to engaging with research and sales teams from around the world, Sensitive Uses is where responsible AI principles meet real-word practices.
As a Senior Responsible AI Program Manager on the Sensitive Uses team within the Office of Responsible AI, you will provide internal consulting and assessment of high-impact AI use cases and support all facets of the Sensitive Uses program. You will evaluate AI-driven products to assess risks, define requirements, develop strategic initiatives, manage sensitive use case management programs and processes, and socialize policies that support Microsoft’s ability to develop and deploy AI systems safely and responsibly. In doing so, you will partner with policy, research, sales, and engineering stakeholders to rapidly adjust to the changing AI and policy landscape and drive new requirements across product teams.
Qualifications:
Required/Minimum Qualifications:
- Bachelor’s Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications:
- Bachelor’s Degree AND 6+ years work experience in program management, engineering, software development, research, corporate affairs, governance, legal affairs, technology policy, or related area.
- 3+ years experience in project or program management (includes technical program management) within a technology organization, broadly defined.
- 4+ years experience working on issues pertaining to AI/Machine Learning (ML). Experience with generative AI a plus but not required. Experience in fields of responsible AI, AI safety, digital safety, or security a plus but not required.
- 3+ years experience working in or with a large, matrixed organization.
- 2+ years experience managing cross-functional and/or cross-team projects.
- Program Management: Experience in strategic program management, execution, operations, and evaluation. Ability to think strategically and execute on tactics to drive and scale programs that advance impact to the organization. Demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously. You can quickly spot technical and process blockers towards achieving outcomes and work collaboratively to develop strategies to overcome them.
- Agility: The ability to navigate ambiguity and adapt to rapidly changing environments and demands is critical. When dealing with emergent and complex topics, you strive to create structure and process that will support progress while remaining flexible as positions evolve.
- Stakeholder Engagement: A proven track record of being able to engage and influence a variety of stakeholders, both within and outside Microsoft. Ability to collect and reason through multi-stakeholder perspectives, including those of executives, engineers and developers, sellers, researchers, civil society organizations, and regulators, all of whom must grapple with new and complex technologies and their implications for society.
- Communication Skills: Highly developed written and verbal communication skills. Must be able to proactively advance company positions through high-impact engagement in small and/or large group settings, including communications with business leaders.
- Collaborative: A record of being an effective team player dedicated to collective successes. The ability to promote cooperation and solve problems in a timely, creative, and professional manner.
- Growth Mindset : A record of curiosity, experimentation, and openness to feedback, you learn from both successes and failures.
- Company Values : Demonstrated commitment to the company’s core values, including a commitment to high ethical standards, unquestioned integrity, and a commitment to advancing Microsoft’s diversity & inclusion commitments.
Business Program Management IC4 – The typical base pay range for this role across the U.S. is USD $91,800 – $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 – $195,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
- Support the Sensitive Uses team within the Office of Responsible AI to evaluate and develop internal guidance for high-impact AI products and use cases from across Microsoft, including upcoming product releases using generative AI or state-of-the-art foundation models.
- Develop insights, recognize patterns, and strive to develop generalizable, scalable guidance and policies to account for the risks and impacts of AI systems deployed in an increasingly wide range of social contexts.
- Spend significant time with engineering teams, evaluating their upcoming product releases for responsible AI risks and evidence of mitigation effectiveness. Develop a deep understanding of generative AI technology, customer use cases, and responsible AI practices.
- Help administer, maintain, and improve our tools, systems, and processes to maximize impact and efficiency. Improve operations of existing programs by developing and applying best practices, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drive clarity in complex program issues and strive for simplification.
- Manage, document, and drive progress to uphold responsible AI requirements across a diverse group of Microsoft engineering, sales, and research teams implementing AI systems in products, features, and customer engagements. Think through global challenges and drive accountability and results through others.
- Manage and support programs and collaborations among Office of Responsible AI colleagues, internal Microsoft stakeholders, and key external partners. Establish the rhythm of business, internal communications, and other processes to ensure that such collaborations operate smoothly and are well-positioned to deliver on their scope.
- Embody Microsoft’s culture and a demonstrated commitment to the company’s core values , including a commitment to high ethical standards, unquestioned integrity, and a commitment to advancing the company’s diversity & inclusion commitments.