Support Services Assistant – Recreation

Salary : $41,142.40 – $61,713.60 Annually

Location : Sanibel, FL

Job Type: Full-Time

Job Number: 1755-1010

Department: Recreation Department

Opening Date: 10/10/2023

Description
Under the direction of the Recreation Services Supervisor, provides administrative support and coordination for departmental functions and activities. Assists in a cooperative effort to support administrative and front desk staff. Employees in this class possess departmental knowledge and requires a high degree of professionalism. Performs related work as required. Incumbent must be able to work with the latest City technology relating to recreation software, phone system, document imaging, financial systems, Microsoft Office, etc.
Duties
Essential duties are in two parts; A. Front Desk Operations Support and B. Contracts, Rentals and Special Events Support. Employees in this class will conduct either A or B essential duties, and will also serve as the backup to either A or B. Employees will also have other administrative duties as assigned in support of the Department.

1. Front Desk Operations Support

• Assists with the general operations and administrative functions at the reception area of the Recreation Center.
• Proficient in all aspects of recreation software (membership & activity sales, facility reservations, permits, resale, etc.)
• Assists with auditing accuracy of applications and forms related to memberships, activities, permits, passes, etc.
• Able to operate multi-line phone system and respond to inquiries and/or directs calls, accordingly.
• Assists with preparation of department timesheets and purchase card submissions.
• Coordinate incoming and outgoing mail.
• Assists with the accurate preparation of daily, weekly, monthly, annual reports, as needed.
• Composes and types correspondence. Prepares outgoing mail and correspondence, including e-mails, letters, etc.

1. Contracts, Facility Rentals and Special Events Permit Support

• Assists with contract processing and management (fitness, 70/30 specialty, facility rentals, etc.).
• Assists with processing of special event permits.
• Performs both routine and non-routine administrative duties, as dictated by the nature of the task, such as file maintenance and computer data input.

NOTE: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.
Required Education, Experience, License, Registration, and Certification Qualifications
Associate’s Degree or Vocational Degree supplemented by five (5) years of progressively responsible experience in administrative support work, public relations or similar work demonstrating excellent organizational skills, customer service skills and skilled use of various modern business computer applications, or an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS
American Red Cross AED/CPR and First Aid
American Hotel & Lodging Educational Institute’s Certified Guest Services Professional Certification, or ability to obtain within 6 months of assignment
Supplemental or Additional Information
Extensive knowledge of departmental operations.

Knowledge of modern office support functions.

Knowledge of business English, the application of such to a variety of formats and styles and editing principles and techniques.

Knowledge of various modern computer applications and Recreation Department software programs and databases.

Ability to coordinate administrative projects/programs ranging from moderate to highly complex in nature.

Ability to exercise judgment and make decisions in accordance with established departmental policies and procedures.

Ability to establish and maintain working relationships with supervisor, support staff and others with whom the position interacts.

Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to read and comprehend general to complex instructions, lengthy correspondence, and other material.

Ability to read, interpret, apply and explain rules, regulations, policies, and procedures.

Ability to prioritize and schedule work.

Ability to communicate effectively both orally and in writing.

Skilled in both written and oral communications and customer service.

Interpersonal skills using tact and courtesy and maintaining cooperative and effective working relationships with others.

Benefits for full-time employees include:

• Health insurance and subsidy for family and spouse coverage
• Dental insurance
• Life Insurance
• Accidental Death & Dismemberment insurance
• Retirement plan
• 457 Deferred compensation plan
• Retirement Health Savings Plan
• Roth IRA
• Vacation, medical and personal leave
• Blood donation leave program
• 10 paid holidays
• Beach parking sticker at resident rate
• Reimbursement of co-pays for annual physical and cancer screenings
• Paid Family Membership to Sanibel Recreation Center
• Unlimited Sanibel Causeway transponder
• Cape Coral bridges transponder, if applicable

01

Do you have a minimum of 2 years of secretarial or administrative experience?

• Yes
• No

02

Do you have an Associate’s Degree from an accredited college or university?

• Yes
• No

Required Question