EUC Technician (Information Systems Analyst I, Option C)

Agency : Department of Innovation and Technology
Posting Date: 10/11/2023

Closing Date: 10/24/2023
Salary: $6,078.00 to $9,141.00 per month (Anticipated starting salary for non-state$6,078.00/mo)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Please provide a copy of your transcripts for consideration.

Posting Identification Number 31817

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an End User Computing (EUC) Technician, supporting the Illinois State Police (ISP). The ideal candidate will have professional experience in End-User Computing and Active Directory. This position will provide technical support for microcomputer-based hardware and software and serves as a project coordinator for standard projects including small/medium size hardware/software installations and deployments. Apply today to join the DoIT team!

As a State of Illinois employee, you receive a comprehensive benefits package including:
• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Responsibilities

25% 1. Under general direction, serves as an EUC Technician for the Department of Innovation & Technology (DoIT) supporting the Illinois State Police (ISP) and other client agencies:

• Performs difficult and specialized system services functions to support assigned agencies in the End User Computing (EUC) Section.
• Provides technical support for microcomputer-based hardware, software, and applications.
• Configures, implements, and tests PC based hardware and software for personal computers and equipment in Local Area Networks using automated software deployment tools such as System Center Configurations Manager (SCCM) or Microsoft Windows/Microsoft installer scripts (MSI), Microsoft Deployment Toolkit (MDT).
• Schedules, coordinates, configures, installs, and supports end user hardware (personal computers, monitors, printers, etc.), Microsoft or Mac iOS operating systems, Microsoft Office client software products, and various software and supported applications on personal computers.
• Reviews and evaluates customer requests and develops solutions to satisfy customer needs.
• Reviews requests to ensure each meets standards and procedures
• Recommends hardware and software products for applications.
• Installs computers, monitors, printers, etc.
• Performs duties and assignments that cross into other functional areas including but not limited to network and server hardware, software, mobile devices, mobile phones, and peripherals.

20% 2. Consults with users and other DoIT staff to resolve basic hardware problems:

• Reports maintenance problems to appropriate areas.
• Performs diagnosis and resolves system related problems including interfaces to Active Directory, network integrations, and software applications/products using the ability to adapt complex processing to different system/program requirements.
• Confers with vendors for advanced software and hardware problems.
• Serves as liaison between agency customers, vendors and DoIT management/technicians for problem resolutions.

15% 3. Meets with users to determine user needs and objectives:

• Develops recommendations to accommodate user’s requests and ensures compatibility with existing hardware and software standards.
• Researches software requirements, tests and installs Americans with Disabilities Act compliant hardware and software requests, including testing and deploying.
• Implements software and operating system upgrades.
• Develops and updates documentation concerning the administration of customer desktop computer environments.

(Job Responsibilities continued)

20% 4. Serves as project coordinator for standard projects including small/medium size hardware/software installations and deployments:

• Determines and coordinates project components such as project scheduling and assignments.
• Assigns and reviews work of project analyst staff.
• Provides expertise, guidance, and direction to staff.
• Reviews results and incorporates individual components of the project into the final products.

5% 5. Monitors trouble tickets to ensure acceptable service levels for providing break/fix services within listed time frames are being met:

• Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time

5% 6. Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including, but not limited to, network and server hardware, software, and peripherals.

5% 7. Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% 8. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
2. Requires one (1) year of professional experience in Client Services or a related Information Technology field.

Specialized Skills

1. Requires one (1) year of professional experience in End-User Computing supporting Microsoft Windows, Mac iOS Operating Systems configuration, and Microsoft Office client software products.
2. Requires one (1) year of professional experience with Active Directory.
3. Requires one (1) year of professional experience with automated equipment, scheduling, coordinating, and supporting end user hardware, software, and application systems.
4. Requires one (1) year of professional experience with desktop, laptop, mobile phone and mobile device hardware configurations and hardware/software troubleshooting tools and procedures.

Preferred Qualifications (In Order of Significance)

1. One (1) year of professional experience in End-User Computing supporting Microsoft Windows, Mac iOS Operating Systems configuration, and Microsoft Office client software products.
2. One (1) year of professional experience with Active Directory.
3. One (1) year of professional experience with automated equipment, scheduling, coordinating, and supporting end user hardware, software, and application systems.
4. One (1) year of professional experience with desktop, laptop, mobile phone and mobile device hardware configurations and hardware/software troubleshooting tools and procedures.
5. One (1) year of professional experience adapting complex processing to different system and program requirements.
6. Ability to coordinate projects including scheduling, assigning, and reviewing work.
7. Ability to gain and maintain effective working relationships with agency officials, associates, vendors, clients, and others.
8. Developed verbal and written communications skills to present technical information to others with clarity and precision.
9. Ability to analyze data and adopt an effective course of action.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires ability to travel.
2. Requires ability to pass a position specific, agency required background check.
3. Requires ability to work outside of normal business hours to meet deadlines.
4. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
5. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
6. Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: 8:30am to 5:00pm, M-F
Work Location: 801 S 7th St Springfield, IL 62703-2487
Agency Contact: Jessica.Jordan2@illinois.gov

Job Family: Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com