Pay
- The rate of pay starts at $15.51 per hour plus health and welfare.
Job Summary
The IT system support position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.
Job Duties and Responsibilities
- Communication and support for end users
- Follow standard processes and procedures.
- Identify and escalate priority issues per specifications.
- PC support and maintenance
- Track issues through change management process
Security
Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.
Qualifications
Education
- High School Diploma or GED required.
- Some business-related college courses are preferred.
Experience
- Minimum of one-year experience in a business environment; collection experience preferred.
- Ability to prioritize rapidly changing assignments.
- Experience working in an automated systems environment (or similar call center).
- Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.
- Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful.
- Experience working in an automated collection or call center environment preferred.
- Experience working in a client/contractor driven environment helpful.
Knowledge, Skills and Abilities
- Hardware and software issue resolution
- Database software, internet software and word processing software
- Effective oral and written communication skills
- Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
- Ability to handle and resolve recurring problems.
- Professional attitude, enthusiastic, and reliable
- Successfully pass pre-employment (post offer) background check
Language/Communication/Interpersonal
Ability to read, write and speak fluent English. Ability to establish effective professional relationships with all internal and external business partners. Excellent presentation and facilitation skills. Ability to adjust quickly to changing business needs. Ability to exercise discretion and judgment.
Analytical
Effective problem-solving skills.
Technical
Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.
Clearance
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Disclaimer
This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)