Job Details
Job Location
San Antonio Food Bank – Main Building – San Antonio, TX
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$38,000.00 – $38,000.00 Salary
Travel Percentage
Travel Required
Job Shift
Day
Job Category
Nonprofit – Social Services
Job Statement
This position will work in the Main Building with extensive travel. It will report and be accountable to the San Antonio Food Bank Client Services Outreach Manager. Responsible for educating, providing application assistance for federal programs to potentially eligible persons, within the 29 counties we serve. Position will also assist and fulfill duties of county assignments. Effectively works within a team or by oneself. Ensures all clients are handled efficiently and with a high degree of professional compassionate service.
Qualification Requirements
To perform this job successfully, an individual must be able to meet and perform essential functions of this job responsibility/duty consistently. Provide timely reports, feedback to appropriate personnel and always represent a professional and helpful presence and ability to adapt to programmatic changes to daily procedures.
Objective
Employee must be able to perform each responsibility/duty consistently and within satisfactory program standards. This includes, but is not limited to, services to all incoming/outgoing calls, face to face client assistance relative to service delivery standards, and general inquiries related to the Client Services department. Must be able to travel within coverage territory.
Essential Functions:
- Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and diversity goals into each job responsibility.
- Responsible for strict adherence to all outlined protocols regarding application security systems
- Maintain compliance to all HHSC/HIPPA policies and procedures.
- Learn and understand application assistance through Your Texas Benefits
- Initiate, establish and maintain a strong working relationship with partners and organizations.
- Attend food bank distributions, conduct outreach and assist where needed.
- Support teamwork
- Support and work towards maintaining individual application goal(s)
- Able to conduct well rounded presentations to partners and neighbors.
- Attend and actively participate in SAFB trainings and employee/department meetings.
- Communicate clearly and effectively with all pep’s (potentially eligible participants)
- Promote good listening skills.
- Confer and communicate often with immediate supervisor.
- Assist with completion of quality application form for all federal benefit programs and food assistance referral and RPP referral.
- Comprehensive screening provided for all federal benefits and all appropriate SAFB programs.
- Knows and applies provided up-dated federal benefit policy revisions/modifications.
- Demonstrate a thorough knowledge of all aspects of department operation.
- Submit completed applications and paperwork for HHSC delivery within the appropriate designated time frame.
- Read, respond and be responsible for information relayed via e-mail communications from SAFB staff, clients and caseworkers.
- Attend assigned education sessions, pre-screening sessions, and/or information booths at locations frequented by low-income persons.
- Be able facilitate education sessions, pre-screening sessions, and/or information booths at locations frequented by low-income persons.
- Ability to exercise good judgment, courtesy, patience, and tact in public and in problem solving solutions.
- Availability to staff outreach events on weekends.
- Availability to work necessary hours to complete all expectations.
- Ability to work independently as well as in team structures.
- Maintain regular and punctual attendance.
- Perform other duties as assigned.
Qualifications:
College degree in relevant field or equivalent work experience.
Knowledge/exhibited compassion of hunger and poverty issues.
Excellent written and verbal communication skills. Bilingual- English & Spanish (Preferred)
Skills in computer applications i.e., word processing and database management.
Ability to work independently with minimum supervision.
Ability to organize work, time, and self, attention to detail, accuracy, and meeting of deadlines.
Ability to work cooperatively with other Food Bank staff and volunteers.
Ability to present a professional demeanor under a variety of conditions
Physical Demands
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit, talk, hear, keyboard, and utilize fine manipulation and near visual acuity. The employee is occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop. The employee must occasionally lift, and/or move up to 25 pounds.
Work Environment
This job is performed in an indoor office environment and requires attendance at outdoor events. You will be required to drive to different locations frequently with varying conditions. The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.
COVID-19 Vaccine Requirement
It is the San Antonio Food Bank’s duty to provide and maintain a workplace that is free of known hazards. We are adopting a policy that all applicants be vaccinated prior to their first day of employment. The policy is to safeguard the health of our employees and their families, our clients and volunteers, and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.
Applicants in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed request for accommodation form to the Human Resources Department. Accommodations will be granted where they do not cause undue hardship or pose a direct threat to the health and safety of others.