About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job Summary
As a Customer Success Manager (CSM) for NetApp US Public Sector Inc., your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp US Public Sector as a trusted partner in their success.
Job Requirements
• Develop and nurture strong relationships with customers and partners, becoming a trusted advisor to nurture phases of the customer lifecycle.
• Maintain the customer inventory of assets, and services while identifying and qualifying opportunities to expand, replace or modernize their environments.
• Work closely with Sales, Support, and other internal teams aligned to the customer account to ensure exceptional customer experience and drive the CS strategy with those team members. Create account plans to capture successes and go forward actions.
• Collaborate with the Renewal Specialist and Customer Executives to design success plans for renewing, modernizing or optimizing the clients install base with the goal of value realization.
Education
• Bachelor’s degree required with 1-3 years B2B customer-facing experience or relevant experience
• Strong Communication skills to build relationships effectively & collaborate with team to strategize the best customer outcomes
• Technical Proficiency to understand customer needs, the competitive landscape & leverage product capabilities and specialists to support customer initiatives
• Skilled in data analysis, providing insights & recommendations & build account plans
• Proficiency in MS Office: Gainsight & Salesforce
• Required proof of US Citizenship
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA Residents Only:
The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $76.860- $93,940 Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).