Client Service Agent-Receiving Center (CYFD/PSD #25826)

$16.42 – $24.63 Hourly

$34,157 – $51,236 Annually

This position is a Pay Band 40

Posting Details

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

THIS POSTING WILL BE USED TO FILL MULTIPLE VACANCIES.

Why does the job exist?

Incumbent will provide support services to clients which may include staying with children/youth in the Receiving Center, home visits, arranging appointments and transportation, entering data/notes into CYFD System, providing assistance to protective services workers and working on special client-related projects.

How does it get done?
• Assist and support staff in meeting national standards and/or performance based outcomes measures by providing needed supportive services to agency clients. (35%)
• Document activities and information in FACTS as required by agency policy and procedures. (25%)
• Provide administrative and clerical support to agency staff. (25%)
• Identify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. (15%)

Minimum Qualification

High School Diploma or Equivalency and three (3) months of experience as a home care worker, management of a home, or experience in providing social or rehabilitative services to clients in the community and/or in an institution. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate’s Degree AND Zero years of experience
• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of “semester hours” in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Pre-employment background investigation is required and is conditional pending results. Must possess and maintain a current and valid Driver’s License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required. Work schedules may differ than the standard 8 – 5 Monday through Friday. Some overtime may also be required on occasion.

Supplemental Information

Benefits:

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Agency Contact Information:Leticia Salinas, (505) 841-6100 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Job Category
Social Services
Job Type
Full Time/Permanent
Salary
USD 34,157.00 - 51,236.00 per year
Country
United States
City
Albuquerque
Career Level
unspecified
Company
State of New Mexico
JOB SOURCE
https://careers.share.state.nm.us/psc/hprdcg/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=136923&PostingSeq=1