Title: Intergovernmental Specialist #W1455
State Role Title: Program Administration Specialist I
Hiring Range: $40,839-$49,000 (salary commensurate w/experience)
Pay Band: 4
Agency: Department of Social Services
Location:DSS HOME OFFICE
Agency Website:www.dss.virginia.gov
Recruitment Type: General Public – G
Job Duties
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
The Intergovernmental Specialist serves as program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include locating non-custodial parents; researching for paternity information; reviewing support orders for child support and health care information; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. Manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence non-custodial parents and support custodial parents and their children. Specialist will also provide direct support to the DCSE Management and Leadership Team.
Minimum Qualifications
Skill in information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results.
Skill in the use of word processing, computer applications such as MS Office, and with data base management/automated information systems.
Skill in effective oral and written communication.
Demonstrated ability to manage a large caseload.
Demonstrated ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
Demonstrated ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
Demonstrated ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
Demonstrated ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
Additional Considerations
Case management work experience or work experience gathering and organizing client documentation to process financial transactions or maintain case activities.
Knowledge of and/or working experience with legal processes, to include preparing legal documents and providing court testimony.
Work experience in child support enforcement.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.
Contact Information
Name: VDSS – Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.