Salary: $60,225.00 – $106,658.00 Annually
Location : Greenbelt, MD
Job Type: Career
Job Number: 15020
Department: PGC Parks and Recreation
Division: Public Aff and Comm Engagemt
Opening Date: 10/17/2023
Closing Date: 10/31/2023 11:59 PM Eastern
Description
About the Organization
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time award-winning, nationally recognized agency and recipient of the National Gold Medal Award for Excellence in Parks and Recreation Management, serving the Maryland region adjacent to the Nation’s Capital.
The Maryland-National Capital Park and Planning Commission (M-NCPPC), Department of Parks and Recreation, Prince George’s County’s Public Affairs and Community Engagement Division (PACE) is seeking an Information Systems Specialist II. The PACE focuses on promoting park and recreation programs, encourages participation and involvement, and informs residents of available services through various forms of communication media. The Information Systems Specialist II reports to the Website Manager within the Web Unit of Public Affairs and Community Engagement.
The ideal candidate will have experience working with medium to large-scale websites and working with content management systems (CMS) such as WordPress and Drupal. They will also be responsible for maintaining and optimizing the Department of Parks and Recreation’s website. This role also involves collaborating with various divisions and departments to ensure smooth operations, troubleshooting technical issues, implementing software solutions, and providing end-user support. They will work collaboratively with staff, management, the Customer Service Desk, and the Information Technology Services Division to ensure website goals are met and exceed expectations.
Examples of Important Duties
- Website Management and Maintenance:
- Monitor, manage, and maintain the department’s website, including servers, databases, networks, and other infrastructure components.
- Implement security protocols and measures to safeguard sensitive data and ensure compliance with industry standards and regulations.
- Perform routine system updates, patches, and backups to ensure system integrity and availability.
- Software Implementation and Support:
- Evaluate, select, and implement software applications that align with departments and website’s needs and goals.
- Provide technical support for software installations, configurations, and updates to maximize website functionality.
- Troubleshoot software-related issues and collaborate with vendors or developers to resolve complex problems.
- User Support and Training:
- Provide end-user support for website and app issues, responding to inquiries and resolving technical problems in a timely manner.
- Develop user training materials and conduct training sessions to help employees effectively use website and apps.
- Data Management and Analysis:
- Manage and ensure the accuracy and integrity of data stored within the website and databases.
- Generate reports, analyze data trends, and present insights to relevant stakeholders to support informed decision-making.
- Collaboration and Communication:
- Collaborate with cross-functional teams to understand business requirements and recommend technology solutions to address operational challenges.
- Communicate effectively with technical and non-technical stakeholders, translating technical concepts into understandable terms.
- Troubleshooting and Problem Resolution:
- Diagnose and resolve technical issues related to website, apps and network systems.
- Escalate complex problems to appropriate teams or external vendors when necessary.
- Technology Trends and Research:
- Stay up to date with the latest trends, developments, and best practices in information systems, technology infrastructure, and cybersecurity.
Minimum Qualifications
- Bachelor’s Degree in Information Systems, Computer Science, Geographic Information Systems or any related field.
- Two (2) years of experience in applications support and development.
- An equivalent combination of education and experience may be substituted, which together total six (6) years.
- Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
Preferred Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified Systems Engineer) are a plus.
- Proven experience (5 years or more) working in information systems management, system administration, or a related role.
- Proficiency in system administration, network management, database management, and troubleshooting.
- Strong knowledge of software implementation, integration, and support.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
- Detail-oriented and proactive with a focus on continuous improvement.
- Familiarity with data security and compliance regulations.
- Ability to adapt to evolving technologies and learn new tools quickly.
Supplemental Information
Classification Specification: Information Systems Specialist II (1325)
Working Conditions:
Work is performed in an office setting. Work involves some walking, standing, bending, crouching, and carrying equipment and supplies.
DIVERSITY STATEMENT:
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2023 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
- Defined Benefit Plan (Mandatory Participation) – Plan E excludes FOP members.
Plan: Employee Contribution
Plan C: 9%* of base salary (FOP members only) – *9.5% Effective 4/1/2023
Plan E: 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
- Deferred Compensation MissionSquare 457 plan (Optional)
- Traditional and Roth IRAs (Optional)
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
- Medical
- Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan – (15%)
- UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) – (20%)
- UnitedHealthcare Choice Plus Point of Service (POS) – (20%)
- Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
- Medical Account – Maximum annual contribution: $2,850
- Dependent Care Account – Maximum annual contribution: $5,000
Long-Term Disability Insurance (Mandatory Participation)
- Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
- Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
- Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
- Two (2) times base salary; maximum benefit is $200,000 for each
- Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
- Supplemental – 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
- Spouse/Dependent Combination – $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
- Employees have 60 days from date of hire to enroll.
- Employee contributes 8 leave hours each year
- Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
- Annual: 15 days per year
- Personal: 3 days per year (12-month waiting period)
- Sick: 15 days per year
- Holidays: 11 days per year
Other Benefits
- Credit Union
- Employee Assistance Plan
- Legal Services Plan
- Tuition Assistance Program
- Wellness Program
- Work-Life Program
For a more detailed description of benefits, please contact the Commission’s Health and Benefits Office at benefits@mncppc.org or 301-454-1694.