Job Description
Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.
What’s Travelport?
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel; come join us.
What does a great Customer Success Manager do?
The Customer Success Manager (CSM) joins a team of CSMs across North America, where personal development, collaboration and adaptability are at the heart of the team.
The CSM assists the account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products, and services through valuable account support. The CSM engages with a wide range of roles within the customer’s organization as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimization scenarios.
The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site & virtual support provided.
Responsibilities include:
- Provide professional demonstrations, product & data consultancy, and functional support, in line with the Account Business Plan
- Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
- Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
- Attend Travelport Trade Shows and customer events where appropriate
Who we are looking for in this role:
Technical understanding of GDS functionality and Industry related work experience
Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
Must have the ability to assess and analyze situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
Ability to develop strong customer relationships through a collaborative, consultative, and empathetic approach (relationship management)
Understand customer requirements and can map to Travelport products and solutions
Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Provide excellent customer support and demonstrate tenacity when dealing with complex customer situations
- Are courageous and ambitious to challenge what’s been done before
These are just a few of our employee’s favorite benefits/perks…
We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, disability, life, a competitive 401(k) match. We make health and wellness a priority and offer a generous paid time off policy as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non-birthing parent receives 8.
Salary Target: $90K-95K
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
Interested? We’d love for you to get in touch!*
*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.