We are seeking a Support Supervisor for our Guest Care Center based in Ft. Lauderdale, FL.
Essential Duties & Responsibilities:
• To manage the Air Desk and all associated processes, controlling costs and processes.
• To ensure timely and effective responses to guests’ complaints.
• To provide the front office of the GCC with timely support as required managing the Leads and the CCM inboxes.
• To provide guests with timely and effective support as required e.g., special services.
• To liaise with stakeholders across AQV that are involved with the end-to-end processes required to support guests and the GCC front office e.g. Finance, Operations etc.
• To manage distribution of guest documentation in a timely and efficient manner.
• To ensure all processes are delivered efficiently and effectively.
• To establish proactive, collaborative working practices with the GCC front office.
• To ensure adequate process controls are established within the support processes.
• To create a support structure that is based upon collaboration and multi skilling, removing single points of failure.
Requirements & Qualifications:
• Problem-solving skills.
• Excellent written and verbal communication skills.
• Must be detail-oriented and extremely organized.
• Stakeholder management.
• Influencing.
• Collaboration.
• Has a strong performance focus.
• Is a self-starter.
• Acts with pace, demonstrating an ability to work with a sense of urgency and efficiency.
• Delivers, overcoming challenges.
• Advanced Microsoft Word, Excel, PowerPoint and Outlook skills desired.
Experience
• Travel/tourism, hospitality and/or cruise industry experience preferred.
• Previous supervision/management experience required.
Other
• Must be at least 21 years of age.
• Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, reasonable suspicion, and post-accident/incident testing.
*Compensation is roughly $65,000 – $75,000 based upon knowledge and experience.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.