Supplier will provide search advertising, account specialist support services to Microsoft Advertising, Global Enterprise Sales, in North America, which manages a large set of clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services. The Account Coordinator will work in tandem with Account Managers and Strategic Account Specialists to ensure clients campaigns and accounts are set up for success, through prioritized optimization and campaign management efforts. The Account Coordinator will be responsible for issue resolution of customer escalations which may include editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type. The resources will physically reside in a Microsoft office facility, across the United States as described in section location
Required Skills & Experience
* Help meet customer goals through identification and execution of reactive optimization efforts, in partnership with account team
* Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, and reporting, etc.
* Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism of assigned tasks through ticketing queue
* Remove campaign blockers through triaging, and effectively partnering with designated Support teams such as Global Support
* Effectively monitor day-to-day issue management across a book of business within designated ticket queue
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.