Manager, Operations – Social Commerce

What you’ll do at

Position Summary…

What you’ll do…
This role is open to candidates who live near or are willing to relocate to one of our office locations in Hoboken, NJ / San Bruno, CA / Bentonville, AR.

What you’ll do…

About the Social Commerce Team

We are focused on creating innovative customer experiences that shape the future of retail and commerce. Walmart is an early pioneer in social commerce -an area that is fundamentally transforming the way people discover and shop – through our efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Walmart Creator. Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.

About the Role

  • Drives an eCommerce P&L focused on improving on-site social commerce i.e. driving discovery of trending assortment and engagement by making the customer experience more social.
  • Examples:

    https://www.walmart.com/cp/walmart-in-the-know/7781927

    https://www.walmart.com/i/recipe-library

  • Executes a social commerce strategy that aligns with our business goals and enhances the customer experience; communicates business updates to cross-functional teams and leaders; ensures successful rollout and implementations across broader eCommerce audience.
  • Communicate social content vision, strategy, and performance to stakeholders across the organization, and ensure alignment on product priorities and goals.
  • Influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
  • Experienced at developing eCommerce activations that leverage customer segmentation insights.
  • Guides the development of strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; provides insights on current and future business trends; identifies, creates and communicates trends; develops and implements scorecards to monitor performance against key metrics.
  • Partners with key stakeholders across Product, Design, Site Merchandising and Engineering to develop new innovations and tools for on-site discovery and conversion; leverages best practices and competitive intelligence to improve the customer experience.
  • Drives scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the eCommerce organization.
  • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals; engages key stakeholders in the development, evaluation, and execution of business plans and initiatives.

Qualifications

  • 3-5 years of eCommerce, social media, digital business leadership, management consulting, corporate strategy, and/or related business experience. Social Commerce experience preferred.
  • Bachelor’s degree required; MBA preferred
  • Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights
  • Strong quantitative background with experience distilling insights from complex data
  • Connects creative out-of-the box thinking to business implications and financial outcomes
  • Ability to create strong working relationships with all levels of the organization, including building relationships and influencing senior management teams
  • Strong communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner
  • Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment
  • Maintains team motivation and engagement through exceptional people leadership skills; experience with people management or mentorship of junior team members

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $84,000.00-$156,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

– Regional Pay Zone (RPZ) (based on location)

– Stock equity incentives

Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management – Project Management Professional – Certification Primary Location… 221 RIVER ST, HOBOKEN, NJ 07030, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off – to include vacation, sick, parental
  • Short-term and long-term disability for when you can’t work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

  • On average, how long does it take to fill out an application?

    On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

    No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

    Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
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    • Safari 4.0+
    • Chrome 12+
Job Category
Business Operations
Job Type
unspecified
Salary
USD 84,000.00 - 156,000.00 per year
Country
United States
City
Hoboken
Career Level
unspecified
Company
Walmart
JOB SOURCE
https://careers.walmart.com/us/jobs/WD1710498-manager-operations-social-commerce