Day-to-day:
This resource will act as a 1st level production support person for the FI Backoffice Pod. They will be responsible for managing incident and request tickets submitted by the business via Service Now. They will work with the business to resolve all issues and escalate to the Business Analysts, Sr Business Analysts, and/or IT as required. The resource will also be included in various Business Applications projects for testing and documentation creation. This position is the entry point for many of our Business Analysts, then Sr Business Analysts as their knowledge of PBV and our processes grows and matures.
Required Skills & Experience
Must-Haves:
* 2-3 years of SAP FICO Production Support
* Experience with SAP EDI, FIORI, User Maintenance, or Procurement
* Will proactively ask questions and take ownership of assigned areas
* Must be able and comfortable working in a collaborative environment
* Must have basic computing skills — Work, Excel, PowerPoint, Outlook, etc.
* Eager to Learn- curious on this and desire to grow
* Agile experience
Nice to Have Skills & Experience
Plusses:
* Bachelor’s degree in IT or related field
* ServiceNow ticketing