Lead Customer Service Representative – Extraordinary Collections
Department of Revenue
Annual Salary: $ 36,246.48
Location: Truman Building – 301 West High Street, Jefferson City, MO
Mo DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
By serving the customers in resolving tax issues and to be compliant with their taxes for their business
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This position works with accounts that have high dollar business accounts that has a revoke sales tax license. Work involves written correspondence as well as telephone calls. Employee will work closely with attorneys and management and must be willing to make trips to Missouri County Court houses other that Cole County to testify in open court. Employee also has to assist customers in person in the tax assistance office.
CORE COMPETENCIES NEEDED:
Strategic Thinking
Computer Literacy
Effective Writing
Team Building Abilities
Excellent Customer Service
Self-directed
Attention to Detail
Clear Communication
Organizational Abilities
Positive Attitude
Dependable
QUALIFICATIONS:
• Possession of a high school diploma or high school equivalency certificate, and
• Two or more years of customer service and leadership experience
• Intermediate Excel Skills
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.