Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.
Our Approach to Work
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description
Your Career
Leads preparation of customer services readiness to support new products and to deliver new services by using cross-functional program management. We are seeking talented individuals with demonstrated program experience, a background in customer support and new services introductions, and who are strong candidates who can be heavily influential in the organization.
Your Impact
- Organize and orchestrate service introductions for support, customer success and professional services aligned with new product introductions to meet business objectives
- Manage E2E readiness of different functions including service product management, technical support, customer success, profession service, IT, Marketing and Legal to successfully launch new services
- Effective program management with project plans clearly identifying critical paths, maintaining stakeholder lists, and driving execution with multiple functions in a fast-paced, collaborative environment
- Identify and manage risks with strong problem-solving skills, effective management of conflicts and project barriers
- Drive continuous process improvements to drive efficiency and launching services faster
- Demonstrate outstanding ownership and dedication, strong leadership for guiding and influencing at levels from peers to executive leadership
Qualifications
Your Experience
- Minimum 5 years’ experience in technology, preferably field engineering or technical support, with at least 4 years’ experience in new products, related engineering, or program management role or technical program management role
- Ability to manage multiple projects effectively
- Outstanding verbal and written communication skills to influence all management levels
- Education level – Bachelor’s degree in a technical field or equivalent experience in a software or hardware support environment or equivalent military experience required
- Certifications/Accreditations
- PMP or ITIL preferred
Additional Information
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $117,500/yr to $190,100/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.