Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? Do you want to help guide our vision to create autonomous payment experiences that prioritize stakeholder value through compliant, accurate, and scalable execution? The Global Payout Solutions (GPS) team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions.
We are:
- People Focused – The needs, well-being, and growth of the team is a priority.
- Tomorrow minded – We focus on innovation and scalability to drive business outcomes.
- Data Driven – Decisions and actions are based on data insights.
- Customer Obsessed – Our customer is at the center of all business decisions and actions.
- Curious – Passionate for learning and open to taking risks & failing fast.
As a Global Payout Solutions – Execution Capability Manager your job is to own the health, improvement, measurement,compliance and automation of the incentives payouts processes and tools used by ourstakeholders, customers and partners on a daily basis.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
- OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor’s Degree in Engineering, Business, or related field AND 5+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
- OR Master’s Degree in Engineering, Business, or related field AND 3+ process management, process execution, process optimization, or related experience (e.g., data analytics)
- OR equivalent experience
- Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications
Process Management IC3 – The typical base pay range for this role across the U.S. is USD $72,800 – $144,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,100 – $157,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
- Manage calculation and payment compliance for designated area of responsibility.
- Ensure execution to Service Level Agreement (SLA) for your capability, understanding how changes upstream or downstream of your processes will impact overall payout SLA.
- Responsible for tier 3 support in execution activities & review support drivers to identify efficiency opportunities
- Work with your peers and execution vendor to manage delivery to SLA – on time and accurate payout
- Capture and document technical requirements for our calculations and payments and capture a working Plan of Record for process improvements, driving change control, managing issues and escalation, triage, cross group coordination and milestone management
- Design, store, and utilize relevant data as it pertains to your capability and programs. Process Improvement Responsibilities: Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality
- Clearly and effectively communicates findings and makes recommendations for improvement
- Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions.
- Apply analytical skills to dive deep into data to find key insights that impact the business.Utilize tools like Structured Query Language ( SQL), R, Python to execute analyses.
- Translates business and operational strategies into actionable process improvement efforts with defined outcomes.
- Works with both business and engineering teams to define, instrument and execute upon process measures and metrics that tie to Lines Of Business and Corporate Key Performance Indicators
- Designs processes for automation / workflow / process execution; leads business requirements gathering.
Other
- Embody our Culture and Values