Dexcare is looking for a Senior User Researcher to join its growing internal product team and help establish our first user research group. This is an exceptional opportunity to help build Dexcare’s user research process and capability from the ground up.
As a member of the User Research team, you will contribute to Dexcare’s future growth using human-centered design and user research methodologies to understand different user types, generate new offerings, and test new ideas. You will carry out research in complex, ambiguous, human-centered problems. You will be responsible for designing and conducting customer research, identifying the problem from the user’s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.
Requirements
- Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
- Research skills to uncover and investigate needs (group and 1:1 interview facilitation skills, ethnographic skills, journey mapping, task analysis)
- Research expertise to help teams design meaningful and usable solutions (lead ideation sessions, conduct concept feedback research)
- Business expertise: ability to understand business drivers and provide research consultation
- Ability to work with partners and data from product management, design, marketing, engineering, and analytics to help teams find answers and generate revelatory insights
- Synthesis expertise-ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
- Strong communication and interpersonal skills
Qualifications
- Human Factors, HCI, Interaction Design or a related subject area such as Cognitive Psychology, including practical experience of moderating tests with users
- 5+ years of proven experience conducting/leading Design Research/User Experience Research efforts
- Master’s Degree preferred
- Healthcare and eCommerce experience preferred
$106,000 – $140,000 a year
The salary range for this role is from $106,000 to $140,000. The hired applicant will also be eligible to receive an annual bonus.Your health and well-being ensure that we all perform at our best as a team. DexCare offers an outstanding benefits package, including healthcare benefits, short-term disability coverage, basic life insurance, 401k, and wellness benefits. Employees also receive the following: paid time off, nine paid holidays, unlimited PTO, in-person, hybrid, and remote working arrangements.
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable.
Who is DexCare?
Time is our most precious resource. This is especially true in healthcare. Innovative health systems across the U.S. use DexCare to find time. We help them ensure patients discover care faster, shorten patient waits, flexibly match access across care settings, thoughtfully and efficiently apply clinical expertise, create superior patient-clinician experiences, and ultimately deliver better health. It works for health systems because it was built inside one. DexCare launched from within Providence to fill a critical gap in the technology landscape – balancing supply and demand by amplifying existing marketing, IT, and operational infrastructure. By matching patients to the right clinician, at the right time, in the right setting, DexCare breaks the unsustainable cycle of shortages and long waits, finding more time for what is really important.
DexCare recently closed a $75 million Series C funding round led by ICONIQ Growth – the San Francisco-based firm, which invests in transformative, sector-creating companies. Together, DexCare and its partners have the runway to modernize the legacy, data-and-platform infrastructures to realize a healthcare ecosystem that works for everyone. Our investment partners also include MGB, Transformation Capital, Kaiser Permanente Ventures, Define Ventures, and Frist Cressey Ventures.
What is DexCare?
DexCare is a digital care orchestration platform to manage the logistics of digital-care delivery. The platform enables healthcare systems to forecast demand and manage how and where care is merchandised to consumers – throughout the digital ecosystem. By harmonizing complex, legacy datasets, DexCare resolves workforce constraints, and provides the levers to precisely coordinate scheduling, across services and modalities, to optimize capacity and reduce operational costs. Today, DexCare serves more than 57-million patients across our leading U.S. health system clients, such as Kaiser Permanente, Providence, Texas Health Resources, and Community Health Network. Join us, as we usher in a new era of digital-care access, where health systems can track and deliver every hour of capacity and where consumers can get care with digital ease.
For more information, visit www.dexcare.com or follow us on LinkedIn.
Why DexCare?
• Mission-driven
• Competitive compensation and equity
• Driven and passionate culture
• Accomplished team
• Innovative solution to a proven customer need
• Customer and revenue traction
• Venture-backed (Series C stage)
DexCare is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.