Salary: $44,597.00 Annually
Location : West Chester University, PA
Job Type: Regular / Full-Time
Job Number: 23-187
Department: Finance & Administration
Division: Bursar’s Office
Opening Date: 06/06/2023
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Bursar’s Office invites applicants for the position of Administrative Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The mission of the Bursar’s Office is to assist students and families in meeting their financial obligations to the University by providing accurate and timely billing, a variety of payment options, and superior customer service.
Reporting to the Assistant Vice President of Student Financial Services and Bursar, the Administrative Assistant coordinates and delivers a full range of administrative and office management services. This position works to ensure excellent service is provided to University constituents including students, parents, faculty and staff while maximizing collections.
The ideal candidate will demonstrate customer service, administrative and higher education experience; excellent organizational, analytical and problem-solving skills; and an understanding of student accountsand the ability to effectively communicate with a diverse population.
Responsibilities include:
- Serve as first point of contact to students, parents, faculty and other campus partners for the department in a high volume, fast paced environment
- Greet and receive visitors
- Answer incoming calls
- Manage department email accounts and respond to inquiries
- Provide counseling about payment obligations and offer payment options
- Analyze student accounts to ensure that transactions are properly applied
- Assist with all non-cash aspects of student accounts
- Maintain student accounts including activating accounts and placing and removing holds
- Maintain AVP files
- Schedule AVP meetings and appointments
- Track department and reconcile expenditures (SAP)
- Coordinate and maintain departmental records retention policy
- Act as payroll liaison for the department
- Maintain time and attendance reports
- Process payroll overtime hours
- Maintain office equipment
- Monitor and maintain supply inventory
- Obtain price quotes from purchasing and outside vendors
- Distribute mail
- Process work orders and schedule equipment maintenance
- Other related duties as assigned
Minimum Qualifications
- Such training as may have been gained through a four-year college or university OR any equivalent combination of experience and training
- Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel
Required Knowledge, Skills & Abilities:
- Associate degree or higher preferred
- Some knowledge of the principles and practices of public administration
- Some knowledge of the sources of information, methods, and techniques used in administrative research
- Ability to carry out, with some supervision, staff assignments requiring the organization of material and development of procedures
- Demonstrated ability to handle sensitive issues and correspondence with confidentiality and discretion
- Ability to comprehend and apply office procedures
Preferred Qualifications
- Experience in an administrative or receptionist role
- Customer service experience
- Excellent written communication skills
- Higher education experience
- Higher education software experience including: QuikPAY, Student Choice Refunds, Peoplesoft, Banner and SAP
Special Instructions
Ask about alternate work schedules.
Candidates should apply online at Application allows for cover letter, resume and contact information for three professional references (all required for consideration).
Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.
- On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
- Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
- The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
- Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
- A University mission to support employee personal and professional growth.
- PASSHE tuition waiver lowers the cost of college expenses.
- Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
- Choice of two group retirement plans with generous employer contributions.
- Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
- Group life insurance is provided at no cost to all permanent employees.
- Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
- State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.
For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .
Theinformation is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.