Salary: $55,245.00 – $69,056.00 Annually
Location : HAMILTON COUNTY, TN
Job Type: FULL TIME
Job Number: 06/05/2023 – 0524
Department: Hamilton County 911
Division: 911 EMERGENCY COMMUNICATIONS
Opening Date: 06/05/2023
Closing Date: 6/11/2023 11:59 PM Eastern
Description
THIS IS A DEPARTMENTAL PROMOTIONAL OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY 911 DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION.
Under general supervision administers the District’s Computer Aided Dispatch (CAD) system and Audio Recording System to include but not limited to; configuration, troubleshooting, data entry and user access. Process CAD map updates. Generate, compile and store CAD reports, prepare call activity reports, perform system backups and archive records.
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Tasks
Create and maintain user accounts for the District’s CAD and voice recording systems. Assign and modify passwords as necessary, set approved access levels for users. Ensure the integrity and security of each system.
Provide information, assistance, and technical support to users; interact with users regarding system issues; answer basic user questions on system features. Open and track service tickets with appropriate vendor/service provider as needed.
Enter, retrieve, review or modify data. Ensure data integrity. Receive and process requests for changes to the CAD and audio recording systems data and configurations.
Process the CAD GIS updates, validate the integrity of the data and ensure the updates are deployed in a timely manner. Update zones and other data as required.
Create and execute database queries. Create, analyze and distribute custom call center and performance reports, call detail record reports, usage reports and others as required. Provide statistical results. Transfer information to and from Excel into Access, SQL or similar database.
Assist in the planning, development, and implementation of CAD projects; assist managers in decision-making process prior to, during, and after implementation.
Assist other specialists and Technology Department staff in their duties when needed as directed.
Maintain logs and documentation of system activities, operations, procedures, modifications, maintenance, and other activities. Maintain accurate records of changes and/or additions as required.
Maintain inventory of department equipment, components, parts, tools, and supplies; ensure availability of adequate materials to conduct work activities; initiate orders for new/replacement materials.
Communicate effectively with supervisors, managers, co-workers, other departments, emergency services agencies, system users, vendors, sales representatives, technical service providers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Attend various meetings as needed.
Maintain a comprehensive, current knowledge of applicable laws/regulations; maintain an awareness of new technologies, programs, equipment, trends, and advances in the profession; read professional manuals and publications to increase knowledge of computer operations; review technical manuals, documentation, and publications; attend workshops, seminars, and training sessions as appropriate.
Acts as the backup to the District’s Communications Records Specialist as keeper of CAD records and may appear in court as required.
Performs other related duties as assigned.
ADDITIONAL FUNCTIONS:
Regularly deals with confidential information; communication content frequently pertains to public information; information managed requires the application of appropriate judgment, discretion and adherence to professional code of ethics.
Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, or filing documentation.
Provides assistance to other employees, divisions, or departments as needed.
Provides on call coverage as assigned; Responds to incoming calls and pages during off-duty hours as needed.
Knowledge, Skills, Abilities, and Other Characteristics
Knowledge of federal, state and county laws, rules, regulations, practices and procedures related to telecommunications, personal computers and peripherals.
Knowledge of the principles and operating practices utilized in emergency response dispatching.
Knowledge of customer service/public relations practices and procedures.
Knowledge of personal computers and associated peripherals.
Knowledge of data processing, data entry and programming processes.
Knowledge of database programs and related systems.
Skill in Microsoft Office, Word, Excel, Access, Publisher and database management.
Skill in reading, interpreting and understanding documents.
Skill in following oral and written instructions.
Skill prioritizing, scheduling, reviewing and evaluating work.
Skill in working under pressure of deadlines.
Skill analyzing and resolving customer/client needs.
Skill utilizing customer service techniques in responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill in communicating in both written and oral form.
Minimum Qualifications
Associate’s Degree or equivalent in Information Systems, Computer Technology, or closely related field with three (3) years experience in programming, database administration or technical support. A valid driver’s license is required.
OR
A minimum of five (5) years of progressive work experience in programming, database administration or technical support. A valid driver’s license is required.
OR
Any equivalent combination of education, training and experience which provides the requisite knowledge, skill and abilities for this job. A valid driver’s license is required.
ADDITIONAL REQUIREMENTS:
Must possess NCIC certification at time of hire or obtain within one year from date of hire.
PREFERRED QUALIFICATIONS:
Public Safety and/or Computer Aided Dispatch (CAD) experience is preferred.
SAFETY SENSITIVE:
This position has been identified as “safety sensitive” under the definition of 49 CFR Part 40-Department of Transportation Workplace Drug and Alcohol Policy. This position will be subject to drug and alcohol testing for the following: 1) post offer pre-employment 2) when there is reasonable cause 3) after an on-the-job accident or contributing to an accident 4) on a random basis 5) prior to return to duty after suspension and/or 6) as follow-up. This is additional and also subject to the Rules and Regulations of The Employee Handbook.
PHYSICAL REQUIREMENTS:
Work requires managing multiple tasks in a fast paced environment including extensive computer data entry and processing; bending, stooping, walking and/or standing for extended periods of time, and carrying of equipment and supplies weighing up to 30 pounds.
ADDITIONAL INFORMATION:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.
All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.
All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.
AN EQUAL OPPORTUNITY EMPLOYER Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County’s Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.
Hamilton County offers medical insurance, life insurance, paid leave, and paid holidays to Full Time and Skimp (25 hours per week) employees. Full time employees also receive Retirement.
01
THIS IS A DEPARMENTAL PROMOTIONAL OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY 911 DEPARTMENT WILL BE CONSIDERED.ARE YOU A CURRENT EMPLOYEE OF THE HAMILTON COUNTY 911 DEPARTMENT?
- Yes
- No
02
To meet the minimum qualifications for this position, applicants must meet all of the criteria listed in qualification A, qualification B, or qualification C.Qualification A: Associate’s Degree or equivalent in Information Systems, Computer Technology, or closely related field with three (3) years experience in programming, database administration or technical support. A valid driver’s license is required.ORQualification B: A minimum of five (5) years of progressive work experience in programming, database administration or technical support. A valid driver’s license is required.ORQualification C: Any equivalent combination of education, training and experience which provides the requisite knowledge, skill and abilities for this job. A valid driver’s license is required.Do you meet qualification A, qualification B, or qualification C?
- I meet qualification A.
- I meet qualification B.
- I meet qualification C.
- I meet some of qualification A, qualification B, or qualification C.
- I do not meet qualification A, qualification B, or qualification C.
03
What is your highest level of education completed?
- GED
- High School Diploma
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- Doctoral Degree
04
If you indicated you possess a degree, please tell us the field of study your degree is in.
05
How many years of direct work experience do you have in programming, database administration or technical support?
- No experience
- Minimal, less than one year.
- 1-2 years
- 2-3 years
- 3-4 years
- 4-5 years
- 5-6 years
- 6-7 years
- 7-8 years
- 8-9 years
- 9-10 years
- 10 years or more
06
Do you have direct work experience that required you to use customer service techniques in responding to inquiries and complaints?
- Yes
- No
07
How would you describe your skill level using Microsoft Outlook?
- No experience – I am unfamiliar with Microsoft Outlook.
- Basic- I occasionally use Microsoft Outlook at my current (or at a previous) job.
- Average – I use Microsoft Outlook at least once a week at my current (or at a previous) job.
- Advanced – I use Microsoft Outlook daily at my current (or at a previous) job.
08
How would you describe your skill level using Microsoft Word?
- No experience – I am unfamiliar with Microsoft Word.
- Basic- I occasionally use Microsoft Word at my current (or at a previous) job.
- Average – I use Microsoft Word at least once a week at my current (or at a previous) job.
- Advanced – I use Microsoft Word daily at my current (or at a previous) job.
09
How would you describe your skill level using Microsoft Excel?
- No experience – I am unfamiliar with Microsoft Excel.
- Basic- I occasionally use Microsoft Excel at my current (or at a previous) job.
- Average – I use Microsoft Excel at least once a week at my current (or at a previous) job.
- Advanced – I use Microsoft Excel daily at my current (or at a previous) job.
10
Do you have direct work experience that required you to use data processing, data entry and programming processes?
- Yes
- No
11
Do you possess a valid driver’s license?
- Yes
- No
12
Have you ever served in the United States Armed Forces?
- Yes
- No
13
The answers you provide in the “Supplemental Question” portion of the application will be used to review/process your application. Once this job posting closes, your answers to the supplemental questions cannot be changed. Have you reviewed your answers and verified they are correct?
- Yes
- No
Required Question