Salary: $25.79 – $38.69 Hourly
Location : Chaska Justice Center, MN
Job Type: Full-Time
Job Number: 02530-2
Division: Sheriff’s Office
Department: Communications
Opening Date: 10/20/2023
Closing Date: 11/3/2023 4:30 PM Central
JOB SUMMARY
Under the direction of the Emergency Communications Supervisor, the 911 Dispatcher performs skilled technical communications work in the operation of the 911 Telephone System and the Public Safety Answering Point (PSAP) Communication Center. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, medical and other emergency services information by radio, telephone, and computer and determining what actions are necessary based on the call.
The Emergency Dispatch Center is a 24/7/365 operation. Must be able to work nights, weekends and holidays and be adaptive to shift work.
An example of the likely schedule is below:
SundayMondayTuesdayWednesdayThursdayFridaySaturdayWeek 1 Night Shiftoff6 PM-6 AM8 PM-6 AMoffoff6 PM-6 AM6 PM-6 AMWeek 2 Night Shift8 PM-6 AMoffoff6 PM-6 AM6 PM-6 AMoffoff
The full pay range for this position is $25.79 – $38.69 per hour. Starting pay for this position is $27.81 per hour. Candidates with relevant 911 Dispatcher experience may qualify for a higher starting pay, depending on experience and qualifications.
Candidates meeting the minimum requirements will be invited to a Teams interview. Dates for the initial interview are November 13 and November 14. If the Teams interview is successfully passed, candidates will be invited to a second in-person interview held on November 20 and November 21 at the Chaska Justice Center.
TYPICAL DUTIES AND RESPONSIBILITIES
• Gathers information via multi-channel radio, 911 emergency and non-emergency phone systems, computer terminal, and/or in person. Responsible for exercising independent judgment to solicit, identify, assess, evaluate, prioritize, summarize and transmit information regarding calls for service. Utilizes extensive training, departmental policies and procedures, mandates, and laws governing a dispatcher’s response and conduct to determine appropriate procedure and necessary action.
• Dispatches emergency and non-emergency calls for the entire county to include law enforcement, fire departments, ambulance services and other emergency and non-emergency service providers.
• Maintains status of persons, vehicles and equipment dispatched to calls, and provide on-going updates to personnel as information is received.
• Receives transmitted requests from field personnel for emergency assistance and determines type and level of response necessary. Calls for backup, medical, support services and/or mutual aid as needed.
• Monitors multiple radio channels on an 800 MHz region-wide radio system. Assists in coordinating activities between law enforcement, fire/rescue, medical, emergency management, municipal utility, and County Highway units operating in the field.
• Creates and maintains electronic records and logs of activity as required using a Computer Aided Dispatch system (CAD).
• Requests, disseminates, enters, verifies, modifies and cancels protected data through computerized terminals linked to State, Federal, Interstate and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, NCIC (National Crime Information Center) ‘hot files’; criminal histories; persons, property, vehicle and other restricted data files.
• Assists warrant division; verifies identification and 2nd party verification of person(s) using MNJIS, Driver Vehicle Services (DVS) and Records Management System (RMS), enters accurate person(s) and arrest information into warrant module; confirms, verifies and removes active warrant assuring MNJIS procedures are followed.
• Knowledge of various county, city and township ordinances and procedures to assist with the call for service.
• Provides general information not limited to; filing police reports, impounded vehicles,
returned property, locations in the county; various telephone, address and contact information, special event information etc.
MINIMUM QUALIFICATIONS
• High School Diploma or GED
• Two (2) years of full time paid work experience in a customer service related area interacting with people
SCORED EXAMINATION PROCESS
All applications will be screened for minimum qualifications. Candidates meeting the minimum qualifications will be invited to an initial screening interview, held via Teams, on November 13 and 14. Candidates receiving a passing score will move to an in-person interview on November 20 and 21. Final selection for the position will include successful completion of interviews, reference checks, CJIS background investigation, pre-placement physical, and psychological exam.
01
Do you have a high school diploma or GED?
- Yes
- No
02
Do you have at least 2 years of paid work experience in a customer service role where most of your time was interacting with people?
- Yes
- No
03
Describe your paid customer service experience where most of your time was interacting with people, as indicated in question #2 above. If you do not have this experience, please indicate N/A.
04
How many years of experience do you have providing customer service by making decisions, solving problems, and answering a variety of questions from customers/clients?
- None/less than two years
- Two years
- More than to years to less than three years
- Three years to less than four years
- Four years to less than five years
- Five years to less than six years
- Six years or more
05
How many years of 911 Public Safety Answering Point (PSAP) experience do you have?
- None/less than one year
- One year to less than two years
- Two years to less than three years
- Three years to less than four years
- Four years to less than five years
- Five years or more
06
This position works in the 911 Emergency Dispatch Center, which is a 24/7/365 operation. Candidates will be required to work nights, weekends, and holidays on a regular basis. An example of a likely schedule is indicated in the Job Summary portion of the job advertisement. Please review and confirm the shift hours.Are you available to work the evening/night/weekend/holiday hours as indicated in the job description? By answering yes, you understand this position requires you to work night, weekend, and holiday hours.
- Yes
- No
Required Question