911 Emergency Communications Manager

Salary: $74,995.39 – $119,047.91 Annually

Location : Plymouth, MN

Job Type: Full-time

Job Number: 23SHRF606BH142

Department: Sheriff’s Office

Division: 911 Dispatch

Opening Date: 05/31/2023

Closing Date: 6/14/2023 11:59 PM Central

Description

The Hennepin County Sheriff’s Office is seeking a 911 Emergency Communications Manager to direct and manage the day-to-day operations of the 911 center. Hennepin County Sheriff’s Emergency Communications division provides 911 service and dispatching police and fire to 39 of the 45 cities within Hennepin County. As a 911 Emergency Communications Manager, you will ensure consistent and timely dispatch of all disciplines of emergency assistance, prepare divisional budgets, and advance the needs and goals of the Hennepin County Sheriff’s Office, its partners, and the residents that we serve.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.For more information visit thepage.

Location and hours:

This position is located at the Hennepin County Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. The work schedule is primarily Monday through Friday from 8 a.m. to 4:30 p.m. but will require the ability to work shifts or partial shifts outside of normal business hours. Anyone indicating limited availability will not be considered.

About the position type:
This is a full-time benefit earning position.
This position is internally classified as an Administrative Assistant, Principal.
Click to view the job classification specification.

In this position, you will:

Promote a diverse, culturally competent, and respectful workplace.
Develop and administer operational policies and procedures; allocate staffing resources to meet daily, weekly, and seasonal workload fluctuations; and maintain continuity of operations plan updates.
Monitor and manage the team of the telecommunicator supervisors who are responsible for the day-to-day operations of our facility up to 70 employees who answer and dispatch 9-1-1 and non-emergency calls and manage the internal investigations and responses to customer inquiries and concerns from 911 callers and public safety personnel.
Represent the Hennepin County Sheriff’s Office and Communications Division in labor negotiations and labor management interactions.
Assist in divisional budgets, manage capital improvement projects, and reallocate or reassign personnel to meet Department objectives.
Coordinate and maintain emergency preparedness plans; respond to media inquiries in cooperation with the Hennepin County Sheriff’s Office’s Public Information Officer (PIO) and prepare public statements and/or provide interviews relating to emergency communications.
Coordinate divisional training programs including initial training and continuing education.
Serve as a liaison and primary point of contact with command level operations staff from agencies served by the Emergency Communication Center, Metro Emergency Services Board (MESB), and Hennepin County Facility Services.
Participate in the development of organizational strategy including training and planning for development needs, managing training delivery, and measurement and follow up as necessary.
Respond to the Public Safety Answering Point (PSAP) for major emergencies and is available on-call after hours. Create and maintain policy and procedures for staff and supervisor.
Work with the Emergency Communications and Sheriff’s Office leadership on strategic planning and participate in organizational and policy decisions as a member of the management team.

Need to have:

One of the following:
- Bachelor’s degree or higher in business administration or other field appropriate to the position and five years or more of experience related to the position.
- Nine years or more of general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.

Nice to have:

Experience:
- As a lead worker or supervisor.
- Implementing and managing data governance initiatives.
- Using and operating complex communications center equipment including but not limited to: Computer Aided Dispatch (CAD), multi-line phone, 800 MHz radio, and other NG911 tools.
- Coordinating trainings.
- With policy development.
- Managing staff, projects and processes and ability to produce results with direct reporting relationships and collaboration across functional lines.
- With police, fire, and emergency medical services (EMS) practices and dispatching procedures in a computer assisted dispatch environment.
- Planning, coordination, organization, and problem-solving skills with ability to collaborate at all levels and think both strategically and tactically.
Knowledge of:
- Data privacy principles and practices.
- Applicable labor, criminal, and civil laws and ordinances.
- The geography and physical structure of Hennepin County.

About the department:
The Hennepin County Sheriff’s Office serves the county’s 1.2 million residents. State law mandates most of the sheriff’s office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county.

The Sheriff’s Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff’s Office is: Providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

Invitations to interview will be based upon an assessment of education and experience. Applicants must have no felony convictions and must successfully complete background investigation that includes criminal, employment and financial checks, prior to employment.

If you have any questions, please contact:
Brooke Haaf

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can’t – including:

Meaningful work
Public service
Competitive pay
Work-life balance
Generous benefits
Opportunities to grow
Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found

The requirements of this position are:

This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site.

This position will primarily work Monday through Friday from 8 a.m. to 4:30 p.m. but will require the ability to work shifts or partial shifts outside of normal business hours.

Are you able and willing to meet these requirements?

The Sheriff’s Office Personal Appearance Standards Policy outlines personal hygiene and appearance standards to project a professional image appropriate to the office and their assignments that include but are not limited to:

Grooming (hair, jewelry, and accessories)
Placement and content of tattoos, scarification, and/or branding
Body piercing and/or alteration

Click to read the entire policy prior to answering this question. You must read the entire policy and be able and willing to meet the requirements. Are you able and willing to meet the requirements of the Sheriff’s Office Personal Appearance Standards Policy?

Do you have a bachelor’s degree or higher in business administration or another field appropriate to the position?

Describe your relevant education including area(s) of study, years/credits completed, and degree(s) earned. If you do not have any relevant education, type “None” in the space provided.

How many full-time equivalent years of experience do you have in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position?

I do not have this experience
Less than 5 years
5 years or more, but less than 6 years
6 years or more, but less than 7 years
7 years or more, but less than 8 years
8 years or more, but less than 9 years
9 years or more

Describe your experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position, referencing positions listed on your application/resume. If you do not have this experience, type “None” in the space provided.

How many years of experience do you have as a lead worker or supervisor?

I do not have this experience
Less than 1 year
1 year or more, but less than 2 years
2 years or more, but less than 3 years
3 years or more, but less than 4 years
4 years or more, but less than 5 years
5 years or more

Describe your experience as a lead worker or supervisor, referencing positions listed on your application/resume. If you do not have this experience, type “None” in the space provided.

How many years of experience do you have implementing and managing data governance initiatives?

I do not have this experience
Less than 1 year
1 year or more, but less than 2 years
2 years or more, but less than 3 years
3 years or more, but less than 4 years
4 years or more, but less than 5 years
5 years or more, but less than 6 years
6 years or more, but less than 7 years
7 years or more

Describe your experience implementing and managing data governance initiatives, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.

How many years of experience do you have using and operating complex communications center equipment (CAD, multi-line phone, 800 MHz)?

I do not have this experience
Less than 1 year
1 year or more, but less than 2 years
2 years or more, but less than 3 years
3 years or more, but less than 4 years
4 years or more, but less than 5 years
5 years or more, but less than 6 years
6 years or more, but less than 7 years
7 years or more

Describe your experience using and operating complex communications center equipment, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.

How many years of experience do you have coordinating trainings?

I do not have this experience
Less than 1 year
1 year or more, but less than 2 years
2 years or more, but less than 3 years
3 years or more, but less than 4 years
4 years or more, but less 5 years
5 years or more

Describe your experience coordinating trainings, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

College or university (job board, career services, or instructor)
Community or nonprofit organization (counselor, job board, etc.)
Employee or recruiter of Hennepin County
Friend or family member that is not a Hennepin County employee
Hennepin County job notification emails
Indeed.com
Job fair or networking event
LinkedIn
Print advertisement (flyer, postcard, billboard, transit ad, etc.)
Professional association (job board or email)
Social media (Facebook, Twitter, Instagram, etc.)
www.hennepin.jobs or www.governmentjobs.com
Other

For the recruitment source selected above, please provide the specific name of the person, website or media source.

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