Access Site Coordinator

Turning Point of Central California, Inc.

WE EXIST TO SERVE PEOPLE IN NEED.

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children’s Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

POSITION:

Access Site Coordinator

PROGRAM:

Golden State Triage Center

WEBSITE:

https://www.tpocc.org/goldenstate

This facility is a 50 bed, low barrier housing option for those currently experiencing homelessness. Safe, low barrier housing means there will be no requirements with regard to income, sobriety, or compliance with mental health treatment. Partners and pets are welcome and space is provided for storage of their possessions. Shelter will be provided regardless of sexual orientation, marital status, or gender identification. GSTC will utilize a housing first approach to emergency shelter and providing services to guests. Every effort will be made to ensure no one is turned away unless all beds are full or they are exhibiting behaviors that will endanger themselves or others. All services will be housing focused, with efforts aimed at assisting guests of the program in ending their homelessness and transitioning to a safe location.

LOCATION:

1415 W. Olive Avenue, Fresno, CA 93728

HIRING MANAGER:

Andrea Sharpe, Program Director

PHONE:

(559) 442-8075

BASE PAY:

Class 110 ($16.98 – $22.34/hour)

STATUS:

Full-Time, Hourly, Non-Exempt

ACCEPTING APPLICATIONS:

Until Filled

AVAILABLE:

Immediately

Company Benefits:

• Competitive compensation package
• Company paid benefits package including medical, dental and vision and many other voluntary benefits
• 403b Tax Deferred Annuity Retirement fund
• 401a Pension Plan fund
• Term life insurance
• Employee Assistance Program (EAP)
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Excellent work/life balance including generous vacation and holiday pay
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program

JOB SUMMARY

The Access Site Coordinator is responsible to the Program Director and is responsible as the initial client contact, over the phone housing and/or crisis needs assessments. These services include completing all assessments in a timely manner with the goal of connecting individuals to all available resources.

ESSENTIAL JOB RESPONSIBILITIES

1. Complete assessments for all individuals over the phone or in person for those who enter Golden State Triage Center seeking assistance.
2. Ensure all assessments are logged and entered into the Coordinated Entry System database in a timely manner.
3. Ability to organize and prioritize work so as to perform assigned duties independently.
4. General Guest interaction and ensure that guest’s basic needs are met as needed.
5. Crisis response and assessment of guest’s needs.
6. Conduct intakes and/or interact with program staff to coordinate intakes as needed.
7. Work directly with Program Director or Case Manager and other agencies to ensure all assessments are linked to resources, including transporting guests to other agencies or appointments as needed.
8. Perform filing and other general office duties.
9. Will drive on Agency business as needed.
10. Physical presence in the office is required.
11. Ability to take crisis related calls, assess, and determine appropriate resources needed.
12. Think and act quickly and efficiently in emergency situations.
13. Provide verbal and written reports.
14. Assist with answering phone calls or provide additional coverage when needed.
15. Ability to provide excellent customer service when handling all phone calls and during in-person interactions.
16. Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.
17. Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
18. Other duties as assigned by the Program Director or designee. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL JOB REQUIREMENTS

1. High School diploma or GED.
2. Two (2) years of Junior College with Social Work / Business Administration major or completion of course in accredited Social Work/Business school preferred.
3. Ability to work well with a diverse group of people.
4. Maintain all trainings related to current job duties.
5. Communicate effectively in written and spoken English.
6. Knowledge of Coordinated Entry and HMIS.
7. Knowledge and ability of record keeping methods.
8. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.
9. Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
10. Ability to pass a criminal background check.
11. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.
12. Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business, and relate to them in a professional manner.

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.