Oak View Group
COACHELLA VALLEY FIREBIRDS
COACHELLA VALLEY, CA
Position Specification
Position: Account Executive, Membership Services
Department: Ticketing
Reports To: John Payne
Location: Coachella Valley, CA
Start Date:
ABOUT OVG:
Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe.
We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary.
We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience.
OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do, and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company.
Overview
The Coachella Valley Firebirds are looking for an energetic, self-motivated person who is extremely proficient in customer service, retention and has a passion for sports and ticket sales. This position will also provide support to the Coachella Valley Firebirds ticket sales team by performing vital day-to-day functions, as assigned, for continued growth. Ultimately the Service Executive will be responsible for managing the day-to-day tasks of season ticket accounts by renewing and increasing that portfolio by providing a service level that is of the highest standard. Under general direction and supervision, this position is proactively and aggressively generating new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals through each Season Ticket Member.
This role will pay an houlry wage of $26.44.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
ABOUT ACRISURE ARENA:
America’s hottest music festival destination is finally getting the world-class arena it deserves. Opening in the late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500+ seat venue to host the biggest artists and acts on the planet. Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue. In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.
The Coachella Valley Arena is a $290+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.
We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.
Responsibilities
Essential Duties & Responsibilities:
- Retention and auto-renewal of Coachella Valley Firebirds Season Ticket Members
- Shares information to all Season Ticket Members via email and text such as events, schedule, reports, benefits, roster changes, promotions, renewals, payments, other updates, etc.
- Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits
- Responds to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
- Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
- Aggressive prospecting in order to generate new business relationships
- Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals
- Take part in department-wide outbound call Sales & Service campaigns
- Other duties as assigned by the Sr. Manager of Ticket Sales & Service and other sales managers
- Meet or exceed weekly, monthly, and annual sales goals and activity requirements
- Work all Coachella Valley Firebird home and potential playoff games
Qualifications
Qualifications
- 1+ years sales/service experience in the hospitality/sports/entertainment industry preferred
- Bachelor’s degree or equivalent experience
- Strong verbal and written communication skills
- Ability to write reports and business correspondence
- Highly organized with good coordinating/project management skills and ability to meet tight deadlines and work in a high-pressure environment
- Ability to analyze problems involving many variables
- Proficient in MS Office with Salesforce or similar CRM experience – Ticketmaster platform experience preferred – Archtics
- High level of demonstrated professionalism, integrity and ability to maintain sensitive information and appropriate decorum
- Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
- Competitive, self-motivated and creative-thinking skills and a team-first attitude
- Ability to work flexible hours including evenings, weekends, and holidays
Working Conditions:
- Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.