We are looking for a full-time account manager to take on ownership of a portfolio of clients for Atlas. This position is based in Portland, Oregon but oversees a client portfolio in the Asia-Pacific Region. This means that the employee needs to be flexible to cover different time zones and can expect international travel. The employee will work with their manager to find the right balance, but it is likely that this position’s schedule will skew to afternoons and evenings. The account manager position is critical to the maintenance and growth of our existing client base and is often the external persona of the company. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team to ensure the best possible client service available. We seek personable and professional account managers who are willing to be creative and think outside of the box while still aligning their work with broader team and company goals.
The responsibilities of an Account Manager include:
- Developing rapport with Atlas clients, building trust, and cultivating strong partnerships to manage your book of business
- Working within the Account Management Team to achieve company goals for retention, cross-sell/upsell, and expansion of accounts
- Trouble-shooting and resolving unique client situations through tailored and creative solutions
- Preparing proposals/quotes and contracts for clients for our products and services
- Utilizing excellent written and verbal communication with clients as well as within and across internal teams
- Ability to travel around 25-30% of the time to meet with clients in person, attend conferences & other events, and attend internal company events
- Multitasking, setting priorities, meeting deadlines, and managing a variety of workflows
- Working across teams to contribute to the overall mission of Atlas and our parent company Faria, drive innovation of our products, and further our relationships with our client schools
Requirements
Problem-Solving Skills
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations
Educational Experience
- Prior experience with K-12 education is highly valued, especially with educational technology. The role will also require continued education and upskilling in educational trends.
Team Work
- Balances team and individual responsibilities; supports everyone’s efforts to succeed.
Business Acumen
- Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Strategic Thinking
- Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Dependability
- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; committed to getting the job done.
Initiative
- Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow
Communication Skills
- Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse group of people
Technical Skills
- Proficiency and/or willingness to learn common business and communication technologies (i.e. SalesForce, HubSpot, Zoom, Skype, Slack, etc.)
Benefits
- Salary $50 – 55,000 annually, plus variable compensation
- PTO for vacation (16 days, increasing with tenure), sick (10), holidays (11) and other life events
- Medical, dental, vision, life and disability insurances
- Monthly health and wellness allowance
- 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
- Company AT&T wireless plan
- Professional development activities & budget
- Various employee recognition programs and company sponsored social events
- Unlimited books budget
Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.
Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
Faria is a global company that offers a hybrid (in office / remote) work environment, with the details left to your manager’s discretion.